If you wish to use Internet Explorer 11 with Velocity@ocbc, you will have to add ocbc.com in the browser compatibility view settings. It’s easy – you can see how to do so here.
Oracle released a new Java patch (version 7 update 45) on 16 October 2013 for the Java browser plugin. This patch affects earlier versions of Java. If you are presently facing problems logging into Velocity@ocbc, we recommend that you:
- update your Java to version 7 update 45. To know how, please click here (for Windows) and here (for Mac)
- clear your browser and java cache by following the steps here
For further assistance, please call our Business Banking Commercial Service Centre at (65) 6538 1111 from 8.30am – 6.00pm (Mondays – Fridays).
If you are running Firefox version 21 & above, you may experience difficulty logging on to Velocity@ocbc intermittently and we are currently looking into this issue. In the meantime, please downgrade your Firefox browser to access Velocity@ocbc.
To know how, please refer to guide for Mac or guide for Windows.
Effective 1 June 2013, our previous generation token (a black oval-shaped device) cannot be used to login and access Velocity@ocbc.
If you are still using the previous generation token and have not activated your new token (a rectangular device with a number pad), please do so immediately.
Please contact us at (65) 6538 1111 or email us at firstname.lastname@example.org if you have not received the new token.
We would like to bring to your attention that there have been recent reports of new malware attacks on internet banking websites. Please click here to find out more.
To refresh your cache:
Windows users: Press [CTRL]+[F5]
Mac users: Press [Command]+[R]
Alternatively, you may learn how to clear your Java and browser cache by following the steps here.