Velocity@ocbc

Login

Logging in as an authoriser

The authoriser user ID is found in the password mailer which also indicates the "(A)" as a suffix to the name.

An authoriser is empowered to authorise banking transactions prepared by the maker in Velocity@ocbc. Each transaction must be fully authorised, either singly or jointly before it will be processed by the Bank.

For Standard service packages with transacting capability, the same user is both the maker and authoriser. Standard service package users will have full access to all functions offered by the service package.

Upon login, the authoriser will be able to view the the last 20 tasks (payments, collection etc) that is pending his/her authorisation.

Logging in as a maker

A maker is a person who prepares the banking transaction such as GIRO payment via Velocity@ocbc. The maker will then submit the prepared transaction to an authoriser for approval. They are not empowered to authorise transactions for processing.

For Standard service packages with transacting capability, the maker and authoriser is the same user. Standard service package users will have full access to all functions offered by the service package.

a) A maker’s account will have the “Transactions” tab shown on the top menu

b) Click on “Transactions”

c) Click on any transaction type hyperlink and the user will be directed to the creation screen for the selected transaction type

Logging in as an administrator

An administrator manages all users. Their role allows them reset forgotten passwords, create new / additional users, etc. For control reasons, any action initiated by one administrator in Velocity@ocbc must be approved by another administrator. Accordingly, at least 2 administrators are required to be appointed.

Note: Roles are not available for sign-ups on the Standard Service Package.

Upon login, the administrator will be able to view the “Administration” tab.

Creating a new user

a) Maker to log in and select “Administration”

b) Select “Manage users”

c) Click ''Modify”.

d) Select “User” tab

e) Click 'Add'

f) Provide the user with a “User ID” and “Full Name”. “User ID” refers to the user’s login name. “Full Name” refers to the name of the user. 
    To issue a new Security Token, ensure that the 'Request New Token' box is checked. Select the 'Token Type: Hardware Token'.
    Note that charges apply for each token requested.

    A new token will be sent to the Primary Contact Person indicated in the Velocity@ocbc 'Manage users' maintenance. 
   
g) Proceed to complete other information

h) Click 'Submit' once the details are completed

i) Authoriser to log in and approve.

Note: The new user will be required to change the temporary password upon login. To create new / delete authorisers, please complete the Velocity@ocbc Manage Account Form and send it to us for processing.

Reset maker's password

a) Maker to log in and select “Administration”

b) Select “Manage users”

c) Click ''Modify”.

d) Select “User” tab


e) Click on 'User ID' hyperlink that you wish to change the password

f) Click “Set Password'

g) Fill in the new password and click 'Save'

h) Click “Submit”.

i) Authoriser to login and approve

Unlock / activate a maker

a) Maker to log in and select “Administration”

b) Select “Manage users”

c) Click 'Modify”.

d) Select “User” tab


e) Click on 'User ID' hyperlink that you wish to activate

f) Click “Activate'

g) Click 'Save' and 'Submit'

h) Authoriser to login and approve

Delete a maker

a) Maker to log in and select “Administration”

b) Select “Manage users”

c) Click ''Modify”.

d) Select “User” tab


e) Click 'Delete' icon

f) Click “Submit''

g) Authoriser to login and approve

Authorise the changes made

a) Authoriser to log in and select “Administration”

b) Select “Pending Transactions”.

c) Check tha the View field near the top right corner is set to "Administration''

d) Click “Transaction Type” hyperlink and check details of the entry

e) Click 'Approve Selected''

Approve the transaction by clicking 'Approve' in the action column

Logging in for the first time

Have your Password Mailer and token ready before you login to Velocity@ocbc for the first time.

a) Go to https://velocity.ocbc.com. You will see the Velocity@ocbc login page.

For security reasons, upon your first login to Velocity@ocbc, you will need to activate your token and check that your password mailer has been delivered to you.

After this, the token will be uniquely registered to you and must be used for all subsequent logins.

If you are an authoriser, you will be required to acknowledge on the “Authoriser Acknowledgement Form” found in the Starter Kit. The bank will activate authoriser’s token for Velocity@ocbc within 5 working days upon receipt of the duly signed “Authoriser Acknowledgement Form”.

b) Enter your Organisation ID, User ID and password as indicated in the password mailer in the login box.

c) Click “Login”.

d) The Security Token Activation' screen will be displayed


To activate your token,

i. Enter the 10-digit security token serial number, which is found at the back of your token, in the relevant field. Do not enter hyphens.

ii. Press the red OTP button on the security token. A 6-digit One-time password will be generated

iii. Enter the one-tme password in the relevant field.

iv. Click “Activate Now”.

v. A message confirming the successful activation of your token will appear. Click “OK”.

e) Change your given password

i. Enter your old password (as indicated in the password mailer).

ii. Enter a new password (take note of the password rules).

iii. To confirm, re-enter your new password in the “Enter new password again” field.

iv. Click “Submit”.

Once you have successfully changed your password, the Velocity@ocbc homepage will be displayed.

 

For subsequent logins, go to https://velocity.ocbc.com

Enter your Organisation ID, User ID and password in the relevant fields.

Click “Login”. The Security Token Verification screen will be displayed.

Press the red OTP button located on the front of the token. Enter the 6-digit one-time password that is displayed on your security token into the relevant field and click 'Submit'.

The Velocity@ocbc homepage will be displayed.

Logging out

Simply click on “LOGOUT” on the top right-hand corner.

For your protection, Velocity@ocbc will automatically terminate your session if there is no activity for a period of 14 minutes. The system will also automatically terminate your session if you have been logged in for a period of 120 minutes.

Forgot password

Please complete the Velocity@ocbc Manage Account Form to request for a re-issuance. Please ensure that business details and reset password fields are completed.

Please submit the original form, duly signed by the authorised persons, to any of our branches or mail to the address indicated on the form.

Upon receipt and verification of the form, we will process your request within 7 business days. The password mailer will be sent to your mailing address as maintained in our records.

If you have already activated your new token,

a) Click on the 'Forgot password'? hyperlink below the 'Password' field in the login page

b) Enter your Organisation ID and user ID

c) Press the red OTP button on the front of the token. A 6-digit one-time password will be generated

d) Enter the one-time password in the relavant fields

e) Click 'Submit'

f) A message confirmiing your password request is succressful will appear. Click OK.
   We will process your request within 7 business days. The password mailer will be sent to your mailing address as maintained in our records.

Login page is hanging or doesn't appear

Ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

Operating System Internet Explorer browser Firefox browser

Safari browser           

Gooogle Chrome browser           Acrobat Reader
Windows XP
  • Home
  • Professional
IE7, IE8 Version 3.6.X
Version 4.0 to 11.0
Version 4.X and 5.X Version 16, 17, 18, 19 Version 8.X
Version 9.X
Windows Vista
  • Home Basic
  • Home Premium
  • Business
  • Ultimate
IE8, IE9 Version 4.0 to 11.0 Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X     
Windows 7
  • Professional
  • Ultimate
IE8, IE9, Version 4.0 to 11.0 Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X

For Apple Mac:

Operating System Internet Explorer browser Firefox browser Safari browser

Google Chrome browser      

Acrobat Reader

MAC OS X10.5.8*

Not applicable Version 3.6.X
Version 4.0
Version 5.0
Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X
MAC OS
X 10.6.X

MAC OS
X 10.7 X
Not applicable Version 4.0
to 11.0
Version 4.X and 5. X Version 16, 17, 18, 19 Version 9.X
Version 10.X

IOS iPad - Built -in Safari browser

Note :
Functions like File Upload/'Drag & drop' will not be certified for browser

Not applicable Not applicable Version 4.X and 5.X Not applicable Equivalent PDF reader for IOS

* Apple Inc. has stopped providing updates and support to Mac OS X 10.5.8 (Leopard). Users are encouraged to contact Apple Inc. on details of upgrading.

Please note that usage on smartphone is not supported yet.

If you require further assistance, send an email to velocity@ocbc.com with your contact number and a convenient time for us to call you, and we will get back to you within 2 business days.

Should you need immediate assistance, please call us at (65) 6538 1111 (Monday – Friday, 8.30am to 6:00pm).

Error messages

When you encounter one of messages below:

  • Currently, you are unable to login. Please try later. If you still encounter problems, please contact our Customer Service Centre.
  • An unexpected error has occured. Please contact the system administrator.
  • Login in progress....Please wait.
  • A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to continue?
  • A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
  • Login box appears but unable to enter credentials.
  • The system is unable to process your  Logon Request, Please try again after 10 minutes.

Please ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

Operating System Internet Explorer browser Firefox browser

Safari browser           

Gooogle Chrome browser           Acrobat Reader
Windows XP
  • Home
  • Professional
IE7, IE8 Version 3.6.X
Version 4.0 to 11.0
Version 4.X and 5.X Version 16, 17, 18, 19 Version 8.X
Version 9.X
Windows Vista
  • Home Basic
  • Home Premium
  • Business
  • Ultimate
IE8, IE9 Version 4.0 to 11.0 Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X     
Windows 7
  • Professional
  • Ultimate
IE8, IE9, Version 4.0 to 11.0 Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X


For Apple Mac:

Operating System Internet Explorer browser Firefox browser Safari browser

Google Chrome browser      

Acrobat Reader

MAC OS X10.5.8*

Not applicable Version 3.6.X
Version 4.0
Version 5.0
Version 4.X and 5.X Version 16, 17, 18, 19 Version 9.X
Version 10.X
MAC OS
X 10.6.X

MAC OS
X 10.7 X
Not applicable Version 4.0
to 11.0
Version 4.X and 5. X Version 16, 17, 18, 19 Version 9.X
Version 10.X

IOS iPad - Built -in Safari browser

Note :
Functions like File Upload/'Drag & drop' will not be certified for browser

Not applicable Not applicable Version 4.X and 5.X Not applicable Equivalent PDF reader for IOS


* Apple Inc. has stopped providing updates and support to Mac OS X 10.5.8 (Leopard). Users are encouraged to contact Apple Inc. on details of upgrading.

Please note that usage on smartphone is not supported yet.

Unable to process login request

Our system could be experiencing some technical issues. If the error message instructs you to to try again in 10 minutes' time, it means that we are already working on the problem and you can try again later.

If the error message instructs you to call us, please do so at (65) 6538 1111 (Monday -  Friday, 8:30am to 6:00pm)

 

Login details are incorrect

You may have entered an invalid Organisation ID, User ID or password. If you are logging in for the first time, please note that the number zero has a stroke across it (Ø) and the letter 'O' does not have the stroke (O).

Account disabled

Velocity@ocbc users are required to access the system at least once every 99 days otherwise the account will be disabled.

To reactivate your account, the Velocity@ocbc user or authorised signor may contact us at velocity@ocbc.com or call us at (65) 6538 1111 (Monday - Friday, 8.30am to 6:00pm).

Suspended account

If you are an Authoriser and logging in for the first time, please ensure that you have signed and mailed back the “Authoriser Acknowledgement Form”. Upon receipt and verification, we will activate the token within 5 working days.

For users who have reported loss of token through the hotline please do the following upon receipt of your token replacement.

 

Manage recurring payments

If you are paying the same supplier or beneficiary regularly, with varying amounts each time, you may consider using “Transaction Templates”. “Transaction Templates” will certainly save you time from having to enter the same information over and over again.

A 'Transaction Template' allows information such as payee name, account number, bank and branch codes to be entered and saved for repeated use. When you are ready to pay, pull out this “Transaction Template” and provide just the payment amount and value date to create the new payment for this payee.

There are three ways to create a Transaction Template

A. Template creation from the Transaction Confirmation  Page 

Using GIRO payment as an example

a) Maker to login and select “Transactions”

b) Select “make a transfer to a bank locally'

c) Proceed to complete the information in the relevant fields

d) To submit this GIRO payment for authorisation, click 'Submit'. You may create a template from GIRO batch transaction confirmation page

e) Select 'Save as a template' checkbox

f) Fill in template name. This will help identify the transaction template when you use it for an actual payment

g) Click 'Submit' hyperlink on the right


B. Template creation from the Transaction Status Detail  Page 


a) Maker to login and select Transaction Status


b) Click on 'Transaction Type' hyperlink

c) Select 'Save as a template' checkbox

d) Fill in template name. This will help identify the transaction template when you use it for an actual payment

e) Click Submit hyperlink on the right


C. Template creation from Transaction Maintenance


a) Maker to login and select “Tools”


b) Select “transaction templates'

c) Click ''Add New Template''

d) Select 'Transaction Type'

e) Enter 'Template Name'. This will help identify the transaction template when you use it for an actual payment

f) Enter the beneficiary payment details in the respective fields. Beneficiary Bank, Branch Code, Beneficiary Account no. and Beneficiary Name are
   essential information

g) If you wish to prevent changes to any fields in the transaction template, you can set 'Read-only' or 'lock' the field. Click on lock icon that appears
    besides the field name. Template will change to 'Read-only' format signified by a red colour lock icon. You can create a template for GIRO batch
    transaction, If required, click Add New Item hyperlink. Once you have completed entering all payment details, click Submit.


Use/Transact with a “template”:

There are two ways to use/transact with a transaction template

A. Use a template from the transaction creation page

a) Maker to login and select “Transactions''

b) Select the transaction you wish to make, for example 'Transfer to an OCBC account'

c) Select “Load Template” hyperlink at the top right corner of the screen. The last 10 most updated Internal Fund Transfer templates will be displayed

d) Click on the radio button beside the required template name and click on 'Load'

e) The template details will be auto-populated into the transaction creation page

f) Edit the details of the items that are not 'Read-only' fields

g) Enter information such as 'Amount' and 'Value Date'

h) After making sure all information are correct, click Save or Submit

Once the transaction is submitted for Authorisation, its status will change to Pending Authorisation

Note : For Standard Service Package users (ie. the Maker and the Authoriser is the same user), users will preview and check the transaction before clicking on Submit

B. Template creation from the transaction template page


a) Maker to login and select “Tools''

b) Select the ''transaction template''

c) Click on the Template Name hyperlink which you wish to use for payment


d) Click 'Use this template to create a transaction' hyperlink at the top right corner of the screen

e) Edit the details of the items that are not 'Read-only' fields

f) Enter information such as 'Amount' and 'Value Date'

g) After making sure all information are correct, click Save or Submit

Once the transaction is submitted for Authorisation, its status will change to Pending Authorisation. Authorisation must be done prior to the GIRO cut-off time, at least one day before the Value Date.