The authoriser user ID is found in the mailer which also indicates the "(A)" as a suffix to the name.

An authoriser is empowered to authorise banking transactions prepared by the creator in Velocity@ocbc. Each transaction must be fully authorised, either singly or jointly before it will be processed by the Bank.

For Basic Plus Service packages with transacting capability, the same user is both the creator and authoriser. Basic Plus users will be able to view the tabs found in both the creator and the authoriser accounts.

Upon login, the authoriser will be able to view the “Authorisation” tab.

A creator is a person who prepares the banking transaction such as GIRO payment via Velocity@ocbc. The creator will then submit the prepared transaction to an authoriser for approval. They are not empowered to authorise transactions for processing.

For Basic Plus Service packages with transacting capability, the creator and authoriser is the same user. Basic Plus users will be able to view the tabs found in both the creator and the authoriser accounts.

a) A creator’s account does not have the “Authorisation” tab.

b) Click on “Cash”

c) Select “Payments SG”

d) Click on any payment mode, and you will see a “New” button

An administrator manages all users. Their role allows them reset forgotten passwords, create new / additional users, etc. For control reasons, any action initiated by one administrator in Velocity@ocbc must be approved by another administrator. Accordingly, at least 2 administrators are required to be appointed.

Note: Roles are not available for sign-ups on the Basic Service Package.

Upon login, the administrator will be able to view the “Admin” tab.

a) Administrator 1 to login and select “Admin” tab.

b) Select “Maintenance”.

c) Select “Users”.

d) Click “New”.

e) Provide the user with a “Short Name” and “Full Name”. “Short Name” refers to the user’s login name. “Full Name” refers to the name of the user.

f) Give the user a temporary password and re-enter the temporary password in the “confirm password” field.

g) Go to “Access Profile” and assign the new user with a “Role” and click “Save”.

h) To issue a new token, ensure that “Request New Token” box is checked. Note that charges apply for each token requested.

A new token will be sent to the primary contact person indicated in the Velocity@ocbc application form. If you do not require a new token to be issued, uncheck the “Request New Token” box. Administrator 2 will login and approve this change.

Note: The new user will be required to change the temporary password upon login. To create new / delete authorisers, please complete the Velocity@ocbc User Request form and send it to us for processing.

a) Administrator 1 should login and select “Admin” tab.

b) Select “Maintenance”.

c) Select “Users”.

d) Select the user concerned and click “Open”.

e) Click “Edit”.

f) Override the existing password with a temporary password. To confirm, enter the temporary password in the “Confirm Password” field.

g) Click “Save”.

h) Administrator 2 will login and approve this change.

a) Administrator 1 to login and select “Admin” tab.

b) Select “Maintenance”.

c) Select “Users”.

d) Select the “User” and click “Open”.

e) Click “Unlock”.

f) Click “Activate”.

g) Administrator 2 will login and authorise this change.

a) Administrator 1 to login and select “Admin” tab.

b) Select “Maintenance”.

c) Select “Users”.

d) Select the user to delete.

e) Click “Delete”.

f) Administrator 2 will login and authorise this change.

a) Administrator 2 to login and select “Admin” tab.

b) Select “Maintenance”.

c) Select “Users”.

d) Click “Pending”.

e) Select the entry and click “Verify”.

f) Check the details of the entry and click “Authorise”.

Have your Password Mailer and token ready before you login to Velocity@ocbc for the first time.

a) Go to https://bb.ocbc.com/. You will see the Velocity@ocbc login page.

For security reasons, upon your first login to Velocity@ocbc, you will need to activate your token and check that your password mailer has been delivered to you.

After this, the token will be uniquely registered to you and must be used for all subsequent logins.

If you are an authoriser, you will be required to acknowledge on the “Authoriser Acknowledgement Form” found in the Starter Kit. The bank will activate authoriser’s token for Velocity@ocbc within 5 working days upon receipt of the duly signed “Authoriser Acknowledgement Form”.

b) Enter your user name, password and organisation ID as indicated in the password mailer in the login box.

c) Click “Login”.

d) Activate your token

i. Enter the 10-digit token serial number, which is found at the back of your token, in the relevant field. Do not enter hyphens.

ii. Press the red OTP button on the token. A 6-digit security code will appear.

iii. Enter the security code in the relevant field.

iv. Click “Submit”.

v. A message confirming the successful activation of your token will appear. Click “OK”.

e) Change your given password

i. Enter your old password (as indicated in the password mailer).

ii. Enter a new password (take note of the password rules).

iii. To confirm, re-enter your new password in the “Confirm Password” field.

iv. Click “OK”.

Once you have successfully changed your password, the Velocity@ocbc homepage will be displayed.

For subsequent logins, go to https://bb.ocbc.com/.

Enter your user name, password and organisation ID in the relevant fields.

Click “Login”. The Security Token Verification screen will be displayed.

Press the red OTP button located on the front of the token. Enter the 6-digit security code that is displayed on your token into the security code field and click “Submit”.

The Velocity@ocbc homepage will be displayed.

Simply click on “LOGOUT” on the top right-hand corner.

For your protection, Velocity@ocbc will automatically terminate your session if there is no activity for a period of 10 minutes.

Please complete the Velocity@ocbc User Request form to request for a re-issuance. Please ensure that company information and password service request fields are completed.

Please submit the original form, duly signed by the authorised persons, to any of our branches or mail to the address indicated on the form.

Upon receipt and verification of the form, we will process your request within 7 working days. The password mailer will be sent to your mailing address as maintained in our records.

Ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

For Apple Mac:

* Apple Inc. has stopped providing updates and support to Mac OS X 10.5.8 (Leopard). Users are encouraged to contact Apple Inc.on details of upgrading.

Please note that Velocity@ocbc does not support the following:

Browsers

• Google Chrome
• Safari

Mobile devices

• Smartphones
• Tablets

To make sure Velocity@ocbc is supported on your device, check the version compatibility.

Please make the necessary upgrades and reinstallation if your settings are incompatible with Velocity@ocbc. If you continue to face login issues, please refer to the guides below for simple troubleshooting steps.

• Troubleshooting – Internet Explorer
• Troubleshooting – Firefox

If you require further assistance, send an email to velocity@ocbc.com with your contact number and a convenient time for us to call you, and we will get back to you within 2 business days.

Should you need immediate assistance, please call us at (65) 6538 1111 (Monday – Friday, 8.30am to 6pm).

When you encounter one of messages below:

• Currently, you are unable to login. Please try later. If you still encounter problems, please contact our Customer Service Centre.
• An unexpected error has occured. Please contact the system administrator.
• Login in progress....Please wait.
• A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to continue?
• A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
• Login box appears but unable to enter credentials.
• The system is unable to process your  Logon Request, Please try again after 10 minutes.

Please ensure that you have the appropriate software requirements and operating system / browser combinations.

For Windows-based PCs:

For Apple Mac:

* Apple Inc. has stopped providing updates and support to Mac OS X 10.5.8 (Leopard). Users are encouraged to contact Apple Inc. on details of upgrading.

Note: please note that Velocity@ocbc does not support the following;

Browser: google chrome, safari

Mobile devices: Smartphones and tablets

To check above compatibility, please click here

For your protection, your session will be terminated automatically if there is no activity for a period of 10 minutes.

You are required to click on “LOGOUT” at the top right of the page when exiting the website. Otherwise, the system will only end your session 10 minutes later. If the error message still persists thereafter, call us at (65) 6538 1111 (Monday – Friday, 8.30am to 6pm) or send your enquiry to velocity@ocbc.com.

You may have entered an invalid Organisation ID or password or User ID. If are logging in for the first time, please note that the number zero has a stroke across it (Ø) and the letter 'O' does not have the stroke (O).

Velocity@ocbc users are required to access the system at least once every 360 days otherwise the account will be disabled.

To reactivate your account, the Velocity@ocbc user or authorised signor may contact us at velocity@ocbc.com or call us at (65) 6538 1111 (Monday - Friday, 8.30am to 6pm).

If you are logging in for the first time, please ensure that you have signed and mailed back the “Authoriser Acknowledgement Form”. Upon receipt and verification, we will activate the token within 5 working days.

For users who have reported loss of token through the hotline please do the following upon receipt of your token replacement.

For Authoriser, please sign and mail back the “Authoriser Acknowledgement Form”. Upon receipt and verification, we will activate the token within 5 working days.

If you are paying the same supplier or beneficiary regularly, with varying amounts each time, you may consider using “models”. “Models” will certainly save you time from having to enter the same information over and over again.

A “model” is a template where information such as payee name, account number, bank and branch codes can be entered and saved for repeated use. When you are ready to pay, pull out this “model” and provide just the payment amount and value date to create the new payment for this payee.

Creating “models”:

(Using GIRO Payment Model (template) as an example)

a) Creator to login and select “Cash” tab

b) Select “Payments SG”.

c) Select “GIRO Payment”.

d) Click “Models”.

e) Click “New Model”

f) Enter the payee payment details in the respective fields.

g) If you wish to prevent changes to any fields in the “Model”, you can set read-only fields.

h) Hold down the “Shift” key on the keyboard and click those you would like to set as read-only fields. They will be highlighted in grey.

i) Click “Save”.

j) You will be prompted to enter a “Model ID” and a “Model Name”. This will help to identify the “Model” when you use it for an  actual payment.

k) After saving the “Model”, you can continue to enter payment details for the second payee. Remember to click “Save” after completing each entry.

l) Notify the Authoriser to login to verify and authorise the created “Model”.

Note: The status of the “Model” you have just created will indicate “ENTERED”. This “Model” must be authorised by an Authoriser before it can be used as a template for future transactions.

Authorise “models”:

a) Authoriser to login and select “Cash” tab

b) Select “Payments SG”.

c) Select “GIRO Payment”.

d) Click “Models”.

e) Select the Model that you want to authorise. The model’s status should be “ENTERED” by default.

f) Select “Verify Model” once you have chosen the Model you want to authorise

g) Select “Authorise Model”.

h) A pop-up screen will appear. Your “model” has been successfully authorised.

i) Your “Model’s Status” should be changed to “AUTHORISED”.

Transact with a “model”:

a) Creator to login and select “Cash” tab

b) Select “Payments SG”.

c) Select “GIRO Payment”.

d) Click “Models”.

e) Click “New from Model”

f) Change the “Value Date” and key in the “Customer Reference Number”.

g) Select “Save”

h) A pop-up screen will appear. This “model” has been successful for this transaction.

i) Notify the authorisers to login to verify and authorise the transaction.