Velocity@ocbc

Token

What are the transactions that require transaction signing

Transaction signing is required for the authorisation of all types of payments, eg. Cashier's Order, Demand Draft, Internal Transfer, Own Account Transfer, Telegraphic Transfer, MEPS, GIRO, Stop Cheque and Bill Payment.

Transaction signing is also required for maintenance of user details by the company's designated user administrator.

It is not required for account balance enquiry.

Using the token

All users are required to use the token to login to Velocity@ocbc. For authorisers within the company, they will also use the token for approving transactions within Velocity@ocbc.

Multiple token(s)

The new token(s) in the Velocity@ocbc Starter Kit are pre-assigned. Each user has to use their pre-assigned token to complete a one-time registration and activation process upon first login.

Thereafter, the token is unique to the user who registered and activated the token.

Sharing a token

It is not possible to share a token. Once a token has been registered to a user, the correct device must be used for login, otherwise the login will fail.

The token cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.

Mixed up token(s)

Each token has got its own unique serial number indicated on the back of the token.

Once a user has completed the one-time registration for their token, their user name / ID will be registered to that token making this token unique to the user. The token cannot be registered to another Velocity@ocbc user. This protects and ensures the integrity of each user’s access to Velocity@ocbc.

If the token(s) have already been registered to their respective users, the correct device must be used for login, otherwise the login will fail.

For assistance, call us at (65) 6538 1111 (Monday – Friday, 8.30am to 6:00pm) or send your enquiry to velocity@ocbc.com.

Using the token overseas

Yes you can use it overseas. The token has been designed to ensure that you will be able to use it anywhere with internet connection. For security reasons, we recommend that you keep the token with you at all times.

Faulty / lost token

Please complete the Velocity@ocbc Manage Account Form to get a replacement. Please ensure the fields under ''Business details" are completed and field "Replace token - Defective token or Lost token" is selected.

Please submit the original form duly signed by the authorised persons, together with the defective token to any of our branches or mail to the address indicated on the form.

Upon receipt and verification of the form, we will process your request within 7 business days. The token will be sent to your mailing address as maintained in our records.

Error message upon entering one-time password

Call us at (65) 6538 1111 for assistance.