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Security Advisory: June 2009 Dear customers It has been brought to our attention that there is a lottery scam involving a fraudulent notification to customers informing them that they have won prize monies in a foreign lottery. The trickster(s) would request for an advance payment in order to process the claim for prizes. If you receive an email from an email account of foreignremittance@ocbconlineplc.co.cc or encounter similar notifications from an unknown party, instructing you to make an advance-payment to claim such prize monies, Do Not Respond. Please note that it is not the policy of OCBC Bank or any of its related entities to send email, short message service (SMS) texts or instant messages (IM), to request customers to provide their personal information or instructing them to perform specific transaction. At OCBC Bank, protecting your information has always been our priority. To learn more about our privacy and security policies, other useful information about online security and tips on protecting yourself from fraud, please visit:http://www.ocbc.com/personal-banking/tools%20and%20info/Toi_Poc_SecPriPolicy.shtm Should you receive such suspicious emails, you should notify OCBC Bank immediately by calling your nearest OCBC branch. The contact details are listed in the following webpage:http://www.ocbc.com/personal-banking/helpcentre/Hcr_Cus_CallCentreInterNational.shtm
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Security Advisory: May 2009 Dear customers It has come to our attention that there is a new Trojan virus in circulation on the internet. This malicious program infects your computer and at the login stage, is able to steal your Internet Banking login information such as your Access Code, PIN and One-Time Password.
When you attempt to log in to OCBC Internet Banking from an infected computer, the Trojan virus will present to you a page that looks like the OCBC Internet Banking login page. Your browser may hang for a period of time and trick you into entering your login details multiple times. The Trojan will then capture the information and send it to the culprit.
The URL to OCBC Bank’s official website is http://www.ocbc.com/. We advise our customers and other members of public to only log in through this URL.
If you experience the following while on the site:
DO NOT proceed with your online banking activities and alert us immediately by calling 1800 363 3333. If you suspect that your computer may be infected:
Free online antivirus/anti-malware removal tools are available at the following websites:http://vil.nai.com/vil/content/v_157491.htm We advise our customers to be cautious when accessing the internet. These are some of the precautionary measures that you can take:
Protecting your information has always been our priority. To learn more about our privacy and security policies as well as other useful information about online security and tips on protecting yourself from fraud, please visit www.ocbc.com/personal-banking/tools%20and%20info/Toi_Poc_SecPriPolicy.shtm
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Security Advisory: December 2008 Dear customers It has come to our attention that a malicious Trojan Horse is in circulation, targeting internet banking websites, including OCBC Bank. Such malware can capture personal information or redirect you to malicious websites even though you may have entered the correct web address. We advise our customers to be cautious when accessing the internet. These are some of the precautionary measures that you can take: • Ensure that your antivirus software is up to date with the latest virus signatures If you do suspect that your computer may be infected: • Do not use it for any internet banking transactions Free online antivirus/anti-malware scans are available at the following websites: • http://www.kaspersky.com/virusscanner If you have any queries or concerns, please do contact us at: 1800 363 3333 for individuals Protecting your information has always been our priority. To learn more about our privacy and security policies as well as other useful information about online security and tips on protecting yourself from fraud, please visit www.ocbc.com/personal-banking/tools%20and%20info/Toi_Poc_SecPriPolicy.shtm.
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Security Advisory: July 2008 OCBC has shared with the media on 4 Jul 2008 about our experience in helping individuals who had become victims in a SMS Lucky Draw scam. Drawing from this incident, we believe that the following information is very useful in helping you to identify future scams and avoid falling prey to fraudsters. HOW A TYPICAL SCAM WORKS The victim would receive an SMS informing him that he has won a lucky draw organized by a well-known regional organization. When the victim calls the contact number provided in the SMS, he will be advised to open a bank account to receive the winnings. The victim would be guided by the fraudster to apply for Internet Banking and subsequently reveal all details necessary for the fraudster to takeover the Internet Banking access. The victim has effectively given away full control of his account to the fraudster, who will subsequently login to transfer funds out of the victim’s account. PLEASE NOTE We would like to remind our customers and members of the public not to reveal nor allow their confidential banking details such as account numbers, access codes, PIN, etc to be shared with any third parties. Just as we should not hand the keys to our house to 3rd parties, we should similarly not share the “keys” to our bank accounts. You should be suspicious of all requests to disclose your confidential banking details. When in doubt, please contact the Bank immediately at known listed number and do not call the number provided by the fraudster. ADDITIONAL INFORMATION More details of similar scams are available as follow:-
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Security Advisory: June 2008 If you have received an email from email accounts of service@ocbc.co.m.sg to register your account information for some security upgrade process by OCBC Bank, Do Not Respond. We would like to remind our customers and other members of public that the official domain name of OCBC Bank is www.ocbc.com. Customers and other members of public are advised to be wary of suspicious websites bearing any resemblance to the OCBC Bank website. 1800 363 3333 for individuals 1800 538 1111 for businesses. |
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Security Advisory: April 2008 More details of such scams can be found in the SPF website at www.spf.gov.sg or www.cad.gov.sg. |
Security Advisory: November 2007 New Fraudulent Email Detected (November 2007) If you have received an email from email accounts of account@obcfince.com Please note that under no circumstances will any of our Bank employees ever send you an email asking you to participate in the purported transaction or to ask you for your personal information. You should not respond to such emails. You can visit www.fraudwatchinternational.com/nigerian-419/ or www.cad.gov.sg/serv/pre/cri_pre_adv/419+Fraud.htm for more information. Should you receive further suspicious emails, you should notify OCBC Bank immediately by calling: - 1800 363 3333 for individuals - 1800 538 1111 for businesses. |
Security Advisory: August 2007 During our routine security checks on the internet, we discovered an unauthorised website bearing an identical domain name, logo and images belonging to OCBC Bank. The website has since been removed and is currently inactive. |
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You may have heard or read recent reports about a credit card security breach at CardSystems Solutions, Inc., a third-party processor of payments for credit and debit transactions, including Visa and MasterCard. To protect our customers, we have already put in place measures to replace the cards of the small number of customers whose credit cards were affected. As an additional measure, we advise our customers to be on the alert for phishing schemes relating to this security breach incident and thereafter. For security reasons, we will not send you an email or letter asking you to update or provide sensitive personal and credit card information via an email link. Please ignore such mails and DO NOT provide the information requested for. If in doubt, do contact our call centre at 1800-363 3333. Customers are also advised to review their monthly card statements carefully. If you come across an unfamiliar transaction, please contact us at If you believe you may have responded to any phishing emails or websites, please contact our call centre immediately to replace your credit card and PIN. |
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