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Security Advisory: July 2008 OCBC has shared with the media on 4 Jul 2008 about our experience in helping individuals who had become victims in a SMS Lucky Draw scam. Drawing from this incident, we believe that the following information is very useful in helping you to identify future scams and avoid falling prey to fraudsters. HOW A TYPICAL SCAM WORKS The victim would receive an SMS informing him that he has won a lucky draw organized by a well-known regional organization. When the victim calls the contact number provided in the SMS, he will be advised to open a bank account to receive the winnings. The victim would be guided by the fraudster to apply for Internet Banking and subsequently reveal all details necessary for the fraudster to takeover the Internet Banking access. The victim has effectively given away full control of his account to the fraudster, who will subsequently login to transfer funds out of the victim’s account. PLEASE NOTE We would like to remind our customers and members of the public not to reveal nor allow their confidential banking details such as account numbers, access codes, PIN, etc to be shared with any third parties. Just as we should not hand the keys to our house to 3rd parties, we should similarly not share the “keys” to our bank accounts. You should be suspicious of all requests to disclose your confidential banking details. When in doubt, please contact the Bank immediately at known listed number and do not call the number provided by the fraudster. ADDITIONAL INFORMATION More details of similar scams are available as follow:-
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Security Advisory: June 2008 If you have received an email from email accounts of service@ocbc.co.m.sg to register your account information for some security upgrade process by OCBC Bank, Do Not Respond. We would like to remind our customers and other members of public that the official domain name of OCBC Bank is www.ocbc.com. Customers and other members of public are advised to be wary of suspicious websites bearing any resemblance to the OCBC Bank website. 1800 363 3333 for individuals 1800 538 1111 for businesses. |
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Security Advisory: April 2008 More details of such scams can be found in the SPF website at www.spf.gov.sg or www.cad.gov.sg. |
Security Advisory: November 2007 New Fraudulent Email Detected (November 2007) If you have received an email from email accounts of account@obcfince.com Please note that under no circumstances will any of our Bank employees ever send you an email asking you to participate in the purported transaction or to ask you for your personal information. You should not respond to such emails. You can visit www.fraudwatchinternational.com/nigerian-419/ or www.cad.gov.sg/serv/pre/cri_pre_adv/419+Fraud.htm for more information. Should you receive further suspicious emails, you should notify OCBC Bank immediately by calling: - 1800 363 3333 for individuals - 1800 538 1111 for businesses. |
Security Advisory: August 2007 During our routine security checks on the internet, we discovered an unauthorised website bearing an identical domain name, logo and images belonging to OCBC Bank. The website has since been removed and is currently inactive. |
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You may have heard or read recent reports about a credit card security breach at CardSystems Solutions, Inc., a third-party processor of payments for credit and debit transactions, including Visa and MasterCard. To protect our customers, we have already put in place measures to replace the cards of the small number of customers whose credit cards were affected. As an additional measure, we advise our customers to be on the alert for phishing schemes relating to this security breach incident and thereafter. For security reasons, we will not send you an email or letter asking you to update or provide sensitive personal and credit card information via an email link. Please ignore such mails and DO NOT provide the information requested for. If in doubt, do contact our call centre at 1800-363 3333. Customers are also advised to review their monthly card statements carefully. If you come across an unfamiliar transaction, please contact us at If you believe you may have responded to any phishing emails or websites, please contact our call centre immediately to replace your credit card and PIN. |
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