General

General

Enhanced security measures

Providing you with a safe banking experience has always been our utmost priority.
Hence, we are bringing you these security measures for your greater peace of mind:

  • Issuance of new token for enhanced online banking security
  • SMS notification alerts to track your transactions
  • Activation of new/replacement credit or debit card
  • Deactivation of cash withdrawal from overseas ATMs

Visit www.ocbc.com/security for details.

Change personal details

 Contact Centre

Supported Account Types:

  • All Accounts

How fast:

  • Changes will take effect in 2 working days.

  1. Dial 1800 363 3333 or (+65) 6363 3333 if overseas
  2. Select language
  3. Press 0 and select 2 for Banking

You’ll need your Phone Banking PIN. Don’t have one? Apply at any OCBC ATM (ATM Locator).

Online Banking

Supported Account Types:

  • Savings, current, credit card, overdraft / personal line of credit, EasiCredit, CPF Investment, SRS.

Other Accounts:

  • For any accounts which you can’t see in the overview page, just login and inform us through your Mailbox feature in Online Banking (It will take 7 working days to make changes this way).

How fast:

  • Immediate except for CPF Investment and SRS (7 working days).
    1. Login to Online Banking

2. Scroll to “Customer Service” and “Manage Accounts"

Don’t have Online Banking? Apply with your ATM Card Number and PIN.

 Mail-in

Supported Account Types:

  • All accounts.

How fast:

  • Changes will take effect in 7 working days after we receive the form.

Download and complete the form

 

 ATM

Supported Account Types:

  • Savings, current, credit card and foreign currency call accounts.

How fast:

  • With immediate effect.

At an OCBC ATM / ATM Plus:

  • Select “Other Services”
  • Select “Other Services”
  • Select “Update Contact Particulars”

Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.

Change will take immediate effect.

 

 Branches

Supported Account Types:

  • All accounts.

How fast:

  • 7 working days.

Bring a completed change form to any OCBC Branch along with your NRIC or Passport.

Changing of mailing address is immediate for current accounts, savings accounts and cards. All other products require 3 working days.

Retrieve access code

Your access code will be given to you when you sign up for Online Banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, contact us at 1800 363 3333 or (65) 6363 3333.

Fees & Charges

Pricing for Personal Banking products

 Download the full pricing guide for Personal Banking Products.

 

Pricing for Business Banking products

 Download the full pricing guides for Business Banking Products.

 

Pricing for Premier Banking products

 Download the full pricing guide for Premier Banking Products.

 

Rates

Terms and conditions

Submit CPF statement online

Contact Us

SMS


For waivers:

Card waiver
WAV space <NRIC /Passport> space <Last 4 digits of card number> to 72323
(for example WAV S7612345X 1234)

EasiCredit waiver
ASF space <NRIC /Passport> space <Last 4 digits of card number> to 72323
(for example ASF S7612345X 1234)

 

For activation:

Credit and Debit Card activation
ACT space <NRIC /Passport> <Last 4 digits of card number> to 72323
(for example ACT S7637838X 1234)

Overseas ATM withdrawal activation
ATM space <NRIC /Passport> <Last 4 digits of card number> activate or deactivate to 72323 
(for example ATM S7637838X 1234 activate OR ATM S7637838X 1234 deactivate)

EasiCredit and ATM card activation
AEC space <NRIC /Passport> <Last 4 digits of card number> to 72323 
(for example AEC S7637838X 1234)

 

Note: If you are overseas, please SMS to +65 93272323

 

Hotlines


For Accounts, Deposits and Loans:
1800 363 3333 (24-hour)

Calling from overseas
(65) 6363 3333

 

For Premier Banking:
1800 Premier (1800 773 6437)

Calling from overseas
(65) 6530 5930

 

Email


contactus@ocbc.com

 

Mail


OCBC Bank

OCBC Bank
65 Chulia Street
#01-00
OCBC Centre
Singapore 049513

OCBC Bank and Branch code

Bank code   : 7339

The first three numbers of your OCBC account number are branch codes. Your OCBC Account Number should either be 10 or 12 digits.

Example of OCBC Bank account numbers:
555-1-234567 where 555 is the branch code
501-123956-001 where 501 is the branch code

Customer Satisfaction Survey

At OCBC Bank we are dedicated to listening to our customers and understanding their needs.



As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Joshua Research Consultants. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

 

Please be reminded that neither OCBC Bank nor any of its appointed vendors will ask for your personal account information, such as account balances and passwords, over the phone. If anybody asks for your personal account information, do not disclose this information and contact us at 1800 363 3333 immediately.

 

If you need further clarification about the survey or if you do not wish to be surveyed, please contact us at the same number 1800 363 3333.

 

Thank you in advance for telling us how you feel about our customer service