Online Banking

Online Banking

Reactivate 2-factor authentication (2FA) token

At any OCBC Bank ATM:

 


  1. Insert your OCBC ATM card.
  2. Select “Other Services” after entering your ATM PIN.
  3. Select “Other Services”.
  4. Select “Internet / Mobile / Phone Banking”.
  5. Select “Internet / Mobile Banking 2FA Services”.
  6. Select “Reactivate 2FA Status”.

 

Update mobile phone number for 2-factor authentication (2FA)

At any OCBC Bank ATM:

 


  1. Insert your OCBC ATM card.
  2. Select “Other Services” after entering your ATM PIN.
  3. Select “Other Services”.
  4. Select “Internet / Mobile / Phone Banking”.
  5. Select “Internet / Mobile Banking 2FA Services”.
  6. Select “Update SMS Token Mobile Number”.

 

Problems logging in

Check that you have the necessary hardware and software requirements specified below:

 


  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8 or above
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

If you are accessing online banking through a local area network, please check that it is configured to allow secured transactions through the Internet. 

If you are still unable to login to online banking, please call us at 1800 363 3333 or email us at contactus@ocbc.com.

Reset your PIN

On the login page, click “Forgot your PIN?” and fill in the necessary details.

Change your PIN

Login to online banking. Under “Customer Service”, select “Change PIN”. Your PIN should be 6 digits.

Verify your access code

Your access code will be given to you when you sign up for online banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, email us at contactus@ocbc.com. You can also call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Change your access code

Login to online banking and select “Change Access Code” under “Customer Service”. Enter your new access code - which should have 6 - 14 letters and numbers – and then confirm.

Get new access code

You can call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Unauthorised account access suspected

Change your PIN and contact us immediately at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Unauthorised transactions on account

Change your PIN and contact us immediately at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Prevent browser from storing access code/PIN

Deactivate the function accordingly:


Internet Explorer

 


  1. Launch your Internet Explorer browser and click on "Tools" >> "Internet Options" >> "Content".
  2. Under "AutoComplete", click on "Settings".
  3. Uncheck "User names and passwords on forms".
  4. Click "OK" to save your settings.

 


Mozilla Firefox

 


  1. Launch the Firefox browser and click on “Tools” >> “Options” >> “Security”.
  2. Under Passwords, uncheck “Remember passwords for sites”.
  3. Click "OK" to save your settings.

 


Google Chrome

 


  1. Launch the Chrome browser and click on the “Customise” icon.
  2. Click “Options” >> “Personal Stuff”.
  3. Under Passwords, check “Never save passwords”.

 

Verify that the website is secure

Internet Explorer

 


  1. Right-click your mouse.
  2. Select “Properties”.
  3. Click on “Certificates”.
  4. For secured site, you will see the details of the security certificate information.
  5. For unsecured site, there is no security certificate information.

 


Mozilla Firefox

 


  1. Site Identity Button will display in one of three colors - grey, blue, or green.
  2. Grey indicates that the site doesn't provide any identity information at all. Also, the connection between Firefox and the server is either unencrypted or only partially encrypted, and should not be considered safe against possible eavesdroppers.
  3. Blue indicates that the site's domain has been verified, and the connection between Firefox and the server is encrypted and therefore protected against eavesdroppers.
  4. Green indicates that the site provides fully verified identity information about its owner, and that the connection is encrypted.

 


Google Chrome

 


  1. Launch the Chrome browser and click on the “Customise” icon.
  2. Click “Options” >> “Under the Hood”.
  3. Under HTTPS/SSL, check the box for “Check for server certificate revocation”.

 

Clear browser cache after online banking session

Internet Explorer 

 


  1. Go to “Tools”.
  2. Go to “Internet Options”.
  3. Select “General”.
  4. Under browsing history, click the “Delete” button and select “Temporary Internet files” and “Cookies” for IE8 and above.
  5. Click “OK” to delete all temporary internet files and cookies.

 


Mozilla Firefox 

 


  1. Go to “Tool” >> “Clear recent history”
  2. Check the boxes for “Browsing & Download History” and “Cookies”

 


Google Chrome

 


  1. Launch the Chrome browser and click on the “Customise” icon.
  2. Click “Options” >> “Under the Bonnet”.
  3. Under “Privacy”, click “Clear browsing data”.

 

Slow response

It may be due to your internet service provider, local area network or our system.


Check that you have the necessary hardware and software requirements specified below:

 


  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8 or above
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

Error message indicating an unsecured connection

Internet Explorer

 


  1. Select “Tools” from the pull-down menu in your browser.
  2. Select “Internet Options”.
  3. Select “Advanced” tab.
  4. Scroll down to Security. Ensure that “Use SSL 3.0” is selected.
  5. Click “OK”.

 


Mozilla Firefox

 


  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and click “Options”.
  2. Select the “Advanced” panel.
  3. Click the “Encryption” tab.
  4. Verify that “Use SSL 3.0” and “Use TLS 1.0” are checked. 
    • If both boxes are checked, this section does not apply. You can skip to the next section.
    • If both Use SSL 3.0 and Use TLS 1.0 are not checked, check both of them.
  5. Click “OK”.

 


Google Chrome

 


  1. Click “Customise and Control Google Chrome” menu.
  2. Click “Options”.
  3. Under “Google Chrome Options”, select “Under the Bonnet” tab.
  4. Go to “Security” section.
  5. Under “Select Trusted SSL Certificates”, click “Manage certificates”.
  6. In the “Certificates” window you can Import, Export and Remove your SSL certificates.

 

Blank screen or no response

Your browser may not be able to process JavaScript. To enable JavaScript: 


Internet Explorer

 


  1. On the menu, click “Tools” and select “Internet Options”.
  2. In the “Internet Options” window, select the “Security” tab.
  3. On the “Security” tab, click on “Custom level...”
  4. When the “Security Settings - Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item, select “Enable”.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
  7. In the “Internet Options” window, click on “OK”.
  8. Click “Refresh”.

 


Mozilla Firefox 

 


  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click “Options”.
  2. In the Options window, select the “Content” panel.
  3. Check that “Enable JavaScript” is checked
  4. Click “OK”.

 


Google Chrome

 


  1. On the Chrome menu click on the “Customise and Control Google Chrome” and select “Options”.
  2. In the “Google Chrome Options” tab, select the “Under the Hood” menu item.
  3. In the “Privacy” section, click “Content settings”.
  4. In the “Content settings” window, go to the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)”.
  5. Close the “Google Chrome Options” tab.
  6. Click on the “Reload this page” button of the web browser to refresh the page.

 

Pay bills

Online payments can be made to any billing organisations registered with us. Pay directly from your bank account or OCBC credit card:

 


  1. From the “Transfer & Payment” section, select “Pay Bills”.
  2. Under “Pay Regular Bills”, choose what bill you would like to pay.
  3. Enter the amount and payment date.
  4. Click “Next” and confirm the details.
  5. Click “Submit” to make the payment.

 

Not all billing organisations support credit card payments. Please check with the respective billing organisations.

Pay fines

You can pay fines of up to S$50,000 online every month. The organisations that accept online fine payments are in the list of billing organisations.

 


  1. Login to online banking.
  2. Under “Pay Bills”, select “Pay one-off bills”
  3. Fill in “Fine notice number” or “Bill reference number”, and the fine amount.

 

Pay a company not in the list of billing organisations

You cannot make payment to a company not in the list of billing organisations

However, we’re always adding new billing organisations. If there is one you think we should add, send an email to contactus@ocbc.com.

Make payment for terminated credit card

 

  1. Login to online banking.
  2. Under “Pay Bills”, select “Pay one-off bills”
  3. Search for "OCBC / Plus! Credit Card" under billing organisations.
  4. Enter your credit card number under "Bill reference number".
  5. Select the payment date and the amount.
  6. Click “Next”.

 

Add a non-OCBC account as payee

 

  1. Login to online banking.
  2. Select “Transfer Funds”
  3. Select the kind of account you want to transfer to.
  4. Click “Add account”.

 

You will be asked for a one-time password (OTP) before you can transfer funds to this account.

Notify payee of transferred funds

You can notify your payee by filling in the following information:

 


  • To: The “To” field will be automatically filled in if you have updated your payee’s email. Alternatively, you may choose to enter the email address on this page which will be automatically updated to the respective beneficiary's details.
  • From: You can input a name/nick and your personal email address that is familiar to your recipient in the “From” section. This will enable them to recognise who you are.
  • Cc: If you wish to receive a copy of the email, you can do so by selecting “Your email address as above”.
  • Personal Message: You can personalise your email by composing a message to the beneficiary.

 

The details of the requested transfer will be included automatically as part of the email message with your personal account information filtered out so as to ensure your confidentiality.

Make a fixed deposit placement

You need to have an existing OCBC SGD Fixed Deposit Account and an active receipt to make a fixed deposit placement online. If you do not have one, please visit any of OCBC branch today to open an account and make an active receipt.


To make a fixed deposit placement:

 


  1. Select “Fixed Deposit” and then click “Place new deposit”.
  2. Select the time deposit account of your choice.
  3. Enter the amount for your fixed deposit placement.
  4. Enter the deposit period.
  5. Select the account from which your fixed deposit will be funded.
  6. Click “Next” to proceed.

 

This service is not applicable for ESTEEM and CPF Time Deposit Account holders.

Activate travel insurance

You need to have an existing account (Deposit / Credit Card / EasiCredit). 

 


  1. Select the insurance plan you wish to purchase.
  2. Fill up your particulars and your spouse's details (if applicable) and the number of children travelling on the same trip on the online application form.
  3. Provide information about your travel plans.
  4. Verify your contact details or update them if needed.
  5. Select the account for the premium to be debited from. Please ensure that the account you have selected has sufficient funds.
  6. Click “Next” to proceed.
  7. Confirm that all information provided is correct, and click “Submit” to activate.
  8. Upon successful submission, your application for travel insurance is completed.

 

Change mailing address

You can change the mailing address of the following accounts that are tagged to your Online Banking access code. 


For current and savings accounts and OCBC credit cards, we will change the address immediately. The following accounts and products will take 3 business days for changes to take effect:

 


  1. Loans
  2. Unit trust
  3. CPF - SRS
  4. Foreign exchange
  5. Nominees
  6. Bills
  7. Treasury products
  8. Safe deposit box
  9. iOCBC
  10. OAC / Great Eastern

 

Update personal particulars

 

  1. Login to online banking.
  2. Click “Customer Service” in the top navigation bar.
  3. Select “Manage Accounts”.
  4. Select “Change Personal Particulars”.
  5. Enter details you would like changed (fields left blank will not be changed).
  6. Click “Next” to proceed.
  7. Check that your details are correct.
  8. Click “Submit”.

 

Retrieve access code

Your access code will be given to you when you sign up for online banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, email us at contactus@ocbc.com. You can also call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.