With the enhancement in functionality, you can now:

(a) experience enhanced user experience on Online Banking with our improved user interface and design.
(b) perform a one-time Bill Payment using account(s).
(c) perform bill payments to over 70 selected 3rd party billing organisations using OCBC Credit Cards.
(d) check and update daily limit for 3rd party Funds Transfer.
(e) perform a Balance Transfer from transactions incurred from your other credit cards, to enjoy OCBC’s preferential rates.
(f) activate Travel Insurance before going on a holiday.
(g) sign up for Monthly Savings Account.
(h) use our new GIRO service (apply for GIRO and set-up GIRO reminders).
(i) specify up to three of your favourite Bill Payment and Funds Transfer in your personal preference so as to facilitate easy payment/ transfers on your Online Banking Home page simply at the click of your mouse!
(j) view transaction history, credit card statements and unbilled credit card transaction.
(k) view Auto loan account(s) details and make payment via Bill Payment setup.
(l) open a Savings / Current Account.
(m) sign up for Al-Wadi'ah Monthly Savings Account.
(n) purchase travel, accident and home insurance.

OCBC Online Banking is a 24-hour service. You can perform banking transactions from any computer with a browser and an Internet connection, at the click of the mouse – all at your convenience.

Online Banking, like any of our other electronic banking services, is free of charge. However, standard transactional fees for some services such as "Stop Cheque Payment" and "Unsuccessful Funds Transfer" to another bank will apply.

To apply for OCBC Online Banking, you will need to have at least one of the following OCBC account:

1. Savings Account
2. Current Account
3. Foreign Currency Call Account
4. Foreign Currency Checking Account
5. CPF Investment Account
6. Supplementary Retirement Scheme (SRS) Account

OR if you are an existing principal card holder of OCBC Credit Card.

Via OCBC ATM

1. Insert your OCBC ATM card
2. Select "Other Services" after entering your ATM PIN
3. Select "Other Services"
4. Select "Internet/Mobile/Phone Banking"
5. Select "Internet/Mobile Banking Application"
6. Enter your new 6 digit Internet Banking PIN
7. To confirm, enter your new 6 digit Internet Banking PIN again. A transaction receipt will be issued to you, stating your Internet Banking access code for your log-in
8. Select the 2FA Token of your choice & follow the onscreen instructions.

By mail

1. Collect a form from our branches

2. Mail it to us:

Oversea-Chinese Banking Corporation Ltd
Account Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

At our Branches

OCBC Online Banking is a 24-hour service so you can access it any time at your convenience.

1. Successful – Your instruction has been carried out successfully
2. Rejected – Your instruction has not been carried out successfully
3. Deleted – You have deleted the instruction
4. Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)
5. Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day

Please contact our customer service hotline at 1800-363 3333 immediately if you notice any discrepancy in your account.

Yes. You can login to Mobile Banking using your Online Banking Access Code and PIN.

Yes. Your Deposit account transaction history and your Credit Card account unbilled transaction history done on Internet Banking will be reflected on Mobile Banking.

2-Factor Authentication is a security measure that provides greater peace of mind when you bank online. Visit www.ocbc.com/2FA for details on our award-winning 2FA solutions offered.

Simply reactivate your 2FA Token at any OCBC Bank ATM.

1. Insert your OCBC ATM card.
2. Select "Other Services" after entering your ATM PIN.
3. Select "Other Services".
4. Select "Internet/Mobile/Phone Banking".
5. Select "Internet/Mobile Banking 2FA Services".
6. Select "Re-activate 2FA Status".

Simply update your mobile phone number at any OCBC Bank ATM.

1. Insert your OCBC ATM card.
2. Select "Other Services" after entering your ATM PIN.
3. Select "Other Services".
4. Select "Internet/Mobile/Phone Banking".
5. Select "Internet/Mobile Banking 2FA Services".
6. Select "Update SMS Token Mobile Number".

You can now switch to another type of Token at any of the OCBC ATMs. To switch 2FA Token, select More Services > Internet Mobile Phone Banking > Internet / Mobile Banking 2FA Services > 2FA Token Switching. Select the preferred token type and follow the on-screen instructions.

If you are unable to visit OCBC ATMs, you may request for a switch via this form.

Note: Customers who are switching to Hardware Token should allow for the usual postal delivery time. During this period, they will not be able to login until receipt of the new Token.

Activation of new Mobile Phone Token has been discontinued w.e.f. 15 October 2011. If you have changed your mobile phone, please change your token type to either Hardware or SMS Token at any OCBC ATMs.

Activation of new Mobile Phone Token has been discontinued w.e.f. 15 October 2011. If you have deleted the mobile banking application, please change your token type to either Hardware or SMS Token at any OCBC ATM.

Firstly, don't fret. Next, check that you have the necessary hardware and software requirements.

If you are connecting using a Local Area Network (LAN), check that it allows secure transactions through the Internet.

If you're still having trouble logging in, email us at ContactUs@ocbc.com or call us at 1800 363 3333 (+65 6363 3333 from overseas).

When you signed up for Online Banking, we gave you an access code made up of letters and numbers. You need that, together with your PIN, to log in. If you're not sure what your access code is, then email us at ContactUs@ocbc.com or call us at 1800 363 3333 (+65 6363 3333 from overseas).

Sure! Just log in to Online Banking and select Change Access Code under Customer Service. Enter your new access code - which should have 6 to 14 letters and numbers – and then confirm.

Don't worry, we'll help you get a new one! Just call us at 1800 363 3333 (+65 6363 3333 from overseas) and we'll sort it out for you.

It's easy.

1. Go to this page https://www.ocbc.com/internet-banking.

2. Enter your access code and PIN (which we gave you when you signed-up).

3. You'll then be asked for a one-time password (OTP). This will be given to you in one of three ways, depending on what you chose when you signed up:

· SMS – Enter the OTP that we send you.

· Hardware token – Enter the OTP shown on the screen (if you chose this option, we would have mailed it to you).

· Mobile phone – Activate the software and enter the OTP it generates.

If you have any questions about your token or logging in, call us at 1800 363 3333 (+ 65 6363 3333 from overseas).

Yes! Using your keyboard is just as secure - not to mention more convenient for typing! The security keyboard was an essential defense before the one-time password was introduced. With the one-time password, you can safely use your keyboard to enter your password. Security will always be our main concern. View our online security commitment to you.

We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.

Entering OCBC Online Banking

To login, please key in an Access Code and a 6-digit PIN, which is only known to you.

During the Session

Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.
The session will automatically be terminated if account remains unused for 10 minutes.

This reduces risks of unauthorised access to your account.

Exiting OCBC Online Banking

Security Tips

Here are some good practices to follow when using Online Banking

• Logout of the system whenever you leave your computer terminal. We also recommend the use of a screen saver with a time-out period of between 2-10 minutes.
• For your PIN, do not use numbers which can easily be linked to you, like your birthday or a telephone number,.
• Do not share your PIN with others; please change it immediately if you know it has been disclosed to others. We recommend changing your PIN periodically and not to re-use previous numbers.
• Contact us immediately at 1800- 363 3333 if you notice any discrepancy in your account as a result of unusual transactions.
• To prevent your computer from "hanging" frequently, thereby affecting its performance, we strongly recommend the use of a reputable anti-virus product to scan for and remove computer viruses from your hard disk on a regular basis.
• Please clear your browser’s cache and history after logging out.

For Internet Explorer 8.0 and above users

To prevent disclosure of your personal Access Code and PIN to unauthorised users, please de-activate the Auto Complete function of your browser. Here's how you can do it:

1. Under Tools menu, select Internet Options
2. Go to Content
3. Select Personal Information
4. Click on AutoComplete button
5. Uncheck the box User Name and Password on
Forms
6. Click on Clear Password button
7. Press OK buttons twice to exit

PINs should be 6 digits, you are advised not to repeat any digit more than once.

Yes, you can change your PIN. Login to Online Banking, click on Customer Service and then select "Change PIN" in the left navigation bar.

If you have forgotten your PIN, you can re-apply for it through the following options:

1. Insert your ATM card
2. Select "Other Services" after entering your ATM PIN
3. Select "Other Services"
4. Select "Internet/Mobile/Phone Banking"
5. Select "Internet/Mobile Banking PIN Replacement"
6. Enter your new 6 digit Internet Banking PIN
7. To confirm, enter your new 6 digit Internet Banking PIN again
8. End of application
   

Visit any of our branches to receive form.
Mail it to:

Oversea-Chinese Banking Corporation Ltd
Accounts Services
Bras Basah Post Office
Locked Bag Service No. 8
Singapore 911886

However, if you have already reapplied for a new PIN by completing the eBanking services form, you will not be able to apply for it again via the ATM.

• PINs should be 6 digits, you are advised not to repeat any digit more than once.
• PINs should not be based on user-id, personal telephone number, birthday or other personal information.
• Do not share your PIN with others; please change it immediately if you know it has been disclosed to others. We recommend changing your PIN periodically and do not re-use previous numbers.
• Contact us immediately at 1800- 363 3333 if you notice any discrepancy in your account as a result of unusual transactions.

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Internet ID to access your account, change your PIN and contact us immediately at 1800 363 3333, or 65 6 363 3333 when calling from overseas.

(a) PINs should be 6 digits, you are advised not to repeat any digit more than once.

(b) PINs should not be based on user-id, personal telephone number, birthday or any other personal information.

(c) PINs must be kept confidential and not be divulged to anyone.

(d) PINs must be memorised and not be recorded anywhere.

(e) PINs must be changed regularly.

(f) The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.

The Security and Privacy policies can be found in the Tools and Info section of the website. You can also access them by clicking here.

We use the highest level of encryption available today to ensure that your account information and instructions are safely sent through.

Entering OCBC Online Banking

To login, key in an Access Code and a 6-digit PIN, which is only known to you.

During the Session

Once you have logged in, all communications are encrypted to protect the confidentiality of your transactions using Secure Sockets Layer (SSL 128 bit), the highest level of encryption used.

The session will automatically be terminated if account remains unused for 10 minutes.

This reduces the risk of unauthorised access to your account.

If you notice any discrepancy in your account(s) or if you suspect that someone has been using your Internet ID to access your account, change your PIN and contact us immediately at 1800 363 3333.

We do not encourage the access of Online Banking using a public or shared PC as you’re more exposed to malicious programs or viruses.

Some browsers store and list possible matches from entries that you have typed previously. You can prevent any User ID/PIN from being stored in your browsers by de-activating the function:

• Internet Explorer 8.0

oLaunch your Internet Explorer 8.0 browser and click on "Tools" >> "Internet Options" >> "Content".
oUnder "AutoComplete", click on "Settings"
oUncheck "User names and passwords on forms"
oClick on "OK" to save your settings

For Internet Explorer browsers, the padlock is not a reliable indicator of whether the pages and information are encrypted with SSL as it may remain "unlocked" even though the pages are actually encrypted with SSL. To verify the SSL encryption, simply:

• Internet Explorer browser
  • Right click your mouse
  • Select "Properties"
  • Click on "Certificates"
  • For secured site, you will see the details of the security certificate information
  • For unsecured site, there is no security certificate information

We have implemented OTP (One Time Password) for Update of Personal Particulars in Online Banking.

We have implemented a security feature whereby you will be able to view your Last 5 OTP-enabled transactions at a glance on internet. Click here to find out more.

• Resolution - min. of 1024 x 768 pixels
• Internet Explorer 8 or above
• Firefox 3.6 or above
• Safari 5 or above
• Google Chrome 12

To clear your browser cache:

• Internet Explorer
  • Go to "Tools"
  • Go to "Internet Options"
  • Select "General" 
  • Under Browsing History, click Delete button and select "Temporary Internet files" and " Cookies" for IE 8 and above
  • Click "OK" to delete all temporary internet files and Cookies

You should clear your cache memory to improve the performance of your browser.
Click here to check how you can clear your browser’s cache.

The slow response you are experiencing could be due to the following:

• You are not using the recommended browser, operating system and hardware.
• Your Internet Service Provider, Local Area Network or our system is operating slowly.

This happens when your browser is unable to carry out secured transactions.
This is how you can enable your browser to make such connections:

Internet Explorer
1. Select Tools from the pull-down menu in your browser.
2. Select Internet Options
3. Select Advanced tab
4. Scroll down to Security. Ensure that Use SSL 3.0 is selected
5. Click on the "OK" button.

This happens when your browser is unable to process java-script.

To enable your browser to process java-script:

Internet Explorer
1. Select Tools from the pull-down menu in your browser
2. Select Internet Options
3. Select Advanced tab
4. Scroll down to Microsoft VM. Ensure that JIT compiler for virtual machine enabled is selected.
5. Select the Security tab.
6. Click on the Custom Level button. The Security Settings dialog will appear.
7. Scroll down to Microsoft VM. Ensure that Disable Java is not selected. High safety is the default option.
8. Click on the "OK" button.

OCBC Online Banking allows you to access all your Savings, Current, Fixed Deposits, Loans, Foreign currency Deposits, Personal Line, EasiCredit, Credit Card accounts, CPF Investment and/or SRS Account.

On the My Accounts -> Overview page, scroll down your accounts summary and click on the account of your choice and select "Details/Transactions".

Except for CPF Investment and/or SRS Account, your account is updated real time, up to the time of enquiry for all online transactions. CPF Investment and/or SRS Account summary and transaction details are only updated as per the previous working day.

You can view transactions stored for the past 6 months for deposit accounts and for past 12 months for credit card/EasiCredit. Please refer to your printed statement(s) should you wish to view transactions made previously with an invalid credit card that have been reported lost.®

You would be able to view all types of loans (including Housing Loan, Renovation Loan, Tuition Fee Loan, Auto Loans etc).

An outstanding loan amount includes outstanding principal and interest accrued up to the previous working day (including Saturdays) as well as late interest and other charges.

The 'Due Date' will show you when your next loan installment is payable.

You can view your accounts on the Overview page shown directly after you log in. To return to this page, simply click My Accounts -> Overview in the main menu near the top of the page.

They're hard to miss, aren't they? The charts help make your Online Banking experience with us easier and more intuitive. At a glance, you'll be able to see assets and liabilities. If you scroll further down, you'll see all a detailed summary of all your accounts with us.

These give you a short cut to make a fund transfers or pay bills. It's really easy - just choose either the Pay Bill or Transfer fund widget / icon and fill out the details. Hit Pay or Transfer and you're done!

General insurance products, such as personal accident plans (e.g. PA Cashback), travel insurance plans (e.g. TravelWise), home insurance plans (e.g. HomeWise) and motor insurance plans (e.g. AutoWise) are not available currently.

Be in control - separate your spending from your savings! When you put money towards your goals, we protect you from temptation - you can't access the money from ATM withdrawals, cheques, GIROs, or any other deductions. With that in mind, be sure you've got enough in your main account to cover your daily transactions. Once you have achieved your goal (or if you really do need the money now!), simply move it back to your main account.

Yes, you can create multiple savings goals under your savings account and call them different names. This way you can organize all your savings goals, move money into them and track them separately.

As often as you like and whenever! Just login to OCBC Online Banking!

The Savings Goals are really flexible, so you can move money into savings goals easily as well as move money back for spending anytime through online banking. Simply click on 'Fund your goal' at the saving goals widget on the main page, and choose 'Withdraw funds from your goal'.

The same prevailing interest rate will apply to funds under your Account, be it funds in savings goals or not.

Yes, you can fund your goals using our mobile banking. This feature is available on our latest iPhone and Android apps as well as on our browser based mobile banking. We will soon be bringing this feature to our iPad application.

Currently, the Savings Goal feature is available for Savings account holders having the following account types: - Savers - SmartParent - SmartSavings - SmartSenior - Premier Statement Savings - Statement Savings* - Passbook Savings* *Savings goal is not available for trust accounts and passbook savings (PAR).

The Transaction Date is when a charge was incurred. To verify that your charges are accurate, please use the Transaction Date. Value date is when the money is actually moved.

Easy. Just:

1. Click on My Accounts in the topmost navigation bar.

2. Select Credit Cards under Accounts Summary.

3. Select the card you want and click Details.

And there you have it – all your unbilled and billed transactions under Transaction History.

Yes, you can view your Credit Card unbilled transactions. On the My Accounts -> Overview page, scroll down your accounts summary and click on the account of your choice credit card and select "Details/Transactions". Under Transaction History, choose "Unbilled".

The day after your statement date.

The due date on the Account Summary page applies to new transactions on your most recent statement. If your previous statement(s) is overdue, the previous balance(s) is payable as soon as possible.

After you logging in, click on Rewards in the top navigation bar and select Rewards Balance.

Your credit card account cannot be accessed nor viewed online after termination.

These services allow the main OCBC Credit Card member to appoint an Authorised Payer to view and pay for his / her outstanding credit card balances via Online Banking. Click here for more information.

Yes! And it's so easy you won't want to pay any other way! Online payments can be made to any billing organisations registered with us. Pay directly from your bank account or OCBC credit card in just 4 simple steps:

1. From the Transfer & Payment select Pay Bills and under Pay Regular Bills, choose what bill you'd like to pay.

2. Enter the amount and payment date.

3. Click Next and confirm the details.

4. Hit Submit to make the payment.

Yes. You can pay for fines of up to 5,000.00 SGD per month online (hopefully you never have to do that!). All the organisations that accept fine payment are automatically listed in your "Billing organisations" list.

All you need to do is select Pay Bills and under Pay One-off Bills, fill in the "Fine notice number"/"Bill reference number" and the amount to pay, and you're done.

No. But we're always adding new billing organisations. If there is someone you think we should add, just send us an email from your Online banking email or use the link provided on the logout page. We'll see if we can get them on our list.

No. It's free.

It's a one-time payment usually of a bill or a fine. The monthly limit for one-off bill payments is 5,000.00 SGD.

Yes, you can perform multiple one-time bill payments to the same payee so long as it does not exceed the monthly limit.

Yes. Just choose the date when you want the payment to be made we'll pay it on that day. Just make sure you have enough money in your account at that time.

It is an ongoing instruction to authorise repeated bill payment on a specific day of the month or week. The funds will only be debited from your account on the specified dates. Please ensure you have sufficient funds in your account prior to those days.

Just select "Yes" under "Recurring payment" in Pay Regular Bills. You can make the payment every day, week or month for up to 12 months. It will be paid from your account on your chosen dates, so make sure that you will have enough money in your account.

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Internet Banking.

You can check the status and/or delete your instructions under Check Transaction Status.

The maximum period for a recurring or future dated transaction is 12 months from the date the recurring transaction is set-up.

For registered billing organisations: no limits.

For one-off bills: monthly limit of $5,000.

• Successful – Your instruction has been carried out successfully
• Rejected – Your instruction has not been carried out successfully
• Deleted – You have deleted the instruction
• Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)

Call us at 1800 363 3333 (+65 6363 3333 from overseas) right away,so we can help you sort it out.

Yes, it's easy. Just:

1. In the topmost navigation bar, select Pay One-off Bills under Pay Bills.

2. Search for "OCBC/Plus! Credit Card" under "Pay Billing Organisation"?

3. Enter your credit card number under "Bill reference number".

4. Select the payment date and the amount.

5. Hit Next and you're done.

Payments made to OCBC cards or accounts before 9:00 PM will be processed the same day. After this time, payments will be processed the next business day. For payments to credit cards from other banks, as long as it’s before 10:00PM, the payment will be made within 2 business days.

Payments to other banks and billing organisations take 2 to 3 business days to process.

You can transfer funds to any account at any bank anywhere.

Yes, you can transfer funds from any of your OCBC Bank accounts to another OCBC account or to an account in another bank within Singapore.

Yes, you can transfer funds to corporate accounts as long as you set up the accounts in your beneficiary list.

You can set this up when you're in Transfer Funds. Just:

1. Select the kind of account you want to transfer to.

2. Click the Add account button.

You will be asked for a One-time Password (OTP) before continuing with the next steps to fill in details of the account to be added. Once you see the confirmation message you can transfer funds to the account using Internet/Mobile/Phone Banking.

For account in Singapore: no charge.

For overseas accounts (including overseas OCBC accounts):

• 1/8% commission (min 10.00 SGD, max 100.00 SGD)

• Agent’s fee (if applicable)

• 1/8% commission in lieu of exchange fee (min 25.00 SGD, max 120.00 SGD), applies if the currency of the account funds are transferred from and the remitting currency are the same

• Cable charge: 20.00 SGD

Yes, there's a small charge of 0.50 SGD, but all other funds will be returned.

Daily limit: 3,000.00 SGD daily

Monthly limit: 50,000.00 SGD monthly

You can change these limits (maximum transfer limit is 25,000.00 daily and 200,000.00 monthly) in Transfer Funds. Select the "Change daily limit" link and set your new limit via Online Banking . Or you can visit any of our branches to fill the form.

· To an OCBC account: Immediate transfer.

· To another bank in Singapore: 2 to 3 business days. Any fund transfer made after 9:00 PM will only be processed the next business day. If you need to make a transfer urgently before 4:30 PM, you can make use of our "Same-day transfer" service (5.00 SGD service fee).

Overseas transfers (including OCBC accounts) It may take few hours to up to 4 business days.

1. After logging in, select Transfer Funds and then Add Account
2. Choose "DBS BANK LTD" from the list of banks and click Next. Follow the instructions here, including entering the One-time Password (OTP).
3. Finally, choose "All POSB branches" under "Branch"and follow the rest of the instructions.

A future dated funds transfer is an instruction to authorise a one-time funds transfer on a specific future date. The funds will only be debited from your account on the specified date. Please ensure you have sufficient funds in your account prior to that day.

Yes. Just select the date under "Transfer date" and the amount will be transferred from your account on that day. You just need to make sure that you have enough money in your account at that time.

It is an ongoing instruction to authorise repeated funds transfer on a specific day of the month or week. The funds will only be debited from your account on the specified dates. Please ensure you have sufficient funds in your account prior to those days.

Sure! Just select "Yes" under "Recurring transfer" in Transfer Funds. You can choose to make the payment every day, week or month for up to 12 months. The transfer will happen on your chosen dates, so make sure you will have enough money in your account.

Yes, a notification via the secure inbox and/or external mail will be sent to you, unless you have chosen not to receive such notification. Alternatively, you can check the status by logging onto Online Banking.

You can check the status and/or delete your instructions under Check Transaction Status.

The maximum period for a recurring or future dated transaction is 12 months.

You can now use our hassle-free notify beneficiary service to inform the beneficiary of a fund transfer you have requested to them. This service is convenient and readily accessible. It also provides an instant update to your beneficiary.

How to use:
You can personalise your email by including the following information:

• To: The "To" field will be automatically filled in if you have updated your beneficiary’s email. Alternatively, you may choose to enter the email address on this page which will be automatically updated to the respective beneficiary's details.
• From: You can input a name/nick and your personal email address that is familiar to your recipient in the "From" section. This will enable them to recognise who you are.
• Cc: If you wish to receive a copy of the email, you can do so by selecting "Your email address (as above)".
• Personal Message: You can personalise your email by composing a message to the beneficiary. This is limited to a maximum of 150 characters.
• Request Information: The details of the requested transfer will be included automatically as part of the email message with your personal account information filtered out so as to ensure your confidentiality.

• Successful – Your instruction has been carried out successfully
• Rejected – Your instruction has not been carried out successfully
• Deleted – You have deleted the instruction
• Pending – Your instruction has been accepted and the transaction will be carried out at the respective date(s)
• Processing – Your instruction has been accepted and the transaction will be carried out on the respective date or the next business day

Call us at 1800 363 3333 (+65 6363 3333 from overseas) right away so we can help you sort it out.

When you add an account in Transfer Funds, you can choose to enter the email address of the account holder. Once your funds have been transferred, we will send a message to them.

We use our board/counter rate. We'll give you an indicative rate when you enter the amount and the currency of the funds transfer. For more information on the valuation of the date, you could refer to the following:

SWIFT (or Society for Worldwide Interbank Financial Telecommunication) is a Bank Identifier Code that identifies a financial institution / bank. We use the code to transfer funds and send messages to other banks.

Here's a handy hint: in Online Banking, when you're filling out details for an overseas account, enter the SWIFT code of the financial institution / bank and all the other fields will be automatically filled. And for your information, OCBC SWIFT code is OCBCSGSG.

Sure! You can see them by clicking on GIRO Services and selecting "Withdrawal history".

You can use our GIRO reminder service and set up alerts for yourself – just click on "Add GIRO Reminder" under GIRO Services. Not only is the service free, you can customise your own reminder message and schedule a reminder alert each month. No more worrying about whether or not you've missed a payment!

Yes, you can. Simply create a new one in Add GIRO Reminder.

That's easy. Just go to Manage GIRO Reminders and select the one you want to delete. Hit the Delete selected button and you're done. While you're here – if you wish – you can also add a new reminder by clicking on Add reminder.

You can get a good overview of all your reminders by going to Manage GIRO Reminders. You can see also which ones are active or expired.

In our continuous efforts to provide you a more secured online banking experience, OCBC Online-Banking will be implementing a new SMS Notification Service from 29 June 2009.

A validation SMS will be sent to you when you have successfully perform any of the following transactions:
- Add New Other Bank Beneficiary
- Add New Other Bank Beneficiary

To enjoy this SMS service, please ensure your mobile phone number is updated with the bank. If you wish to update your mobile phone number, you may do so at any of our OCBC ATMs, Internet-Banking or Mobile Banking.

Just go to Manage My Settings under Customer Service. Click on e-Alerts and you have a whole menu of alerts to choose from. You can decide to have us send alerts to your email address or to your mobile phone as an SMS.

Yes, you can view all your time deposit placements online.

Easily, here’s how:

1. Go to Open an Account, select Open a Deposit Account and then Time Deposit.
2. Select the time deposit you want to place.
3. Enter the principal amount and tenor for the placement if applicable.
4. Select your maturity instruction.
5. Choose an account to fund the placement.
6. Click Next.

By the way, this service is not available for Esteem Account, CPF and SRS Time Deposit placements.

The 10 global currencies accepted/available are: AUD, CAD, CHF, EUR, GBP, JPY, HKD, THB, NZD and USD.

You need to have a current or savings account with us as well as a time deposit account. If you don’t have one, open an account online now.

Initial time deposits must be for at least 5,000 units of the respective currency (e.g. 5,000 AUD), except for the following currencies: 50,000 HKD, 500,000 JPY and 500,000 THB.

You can make SGD time deposit placements from Mondays to Saturdays, from 10:00 AM to 10:59 PM. For foreign currency time deposit placements, it’s Mondays to Saturdays, from 10:00 AM to 09:59 PM.

If a placement is done outside of the above hours (including Sundays and public holidays), it will be processed the next placement day.

The minimum Principal amount for placement is S$5,000.

We will charge our board rates at the time of placement.

We'll keep you posted by sending you an advice to your mailing address in a week.

When you're on the page filling out your time deposit placement details, there are 2 links in blue: Preview rate and View all rates. Just click on them to check out the foreign currency rates.

No, there are no fees at all – however if you withdraw before the maturity date, you will have to pay a premature withdrawal fees.

It allows you to transfer the outstanding balance from other credit cards or line of credit accounts to your OCBC credit card or EasiCredit account.

Transfer your balance now and enjoy 0% p.a. (EIR: 6.37% p.a.) interest rate for 6 months. A one-time fee of 3% applies.

Travel Insurance allows you to purchase TravelWise online using any of your bank account. Activation is immediate upon successful submission of online application. By activating TravelWise online, you can now enjoy a complete peace of mind on your holiday.

All you need is an existing savings or current account with us to. Once your application is approved, you can start making monthly fixed deposits to your Monthly Savings Account for a duration of 13, 24 or 36 months.

You can now track and manage your Retirement Portfolio via OCBC Internet / Mobile Banking for CPF Investment and SRS Accounts.

(a) View your CPF Investment Account and SRS Account balances, portfolio details and transaction history

(b) Make immediate, future dated or even recurring instructions on contributions to your SRS Account

(c) Use the CPF Investment Simulator to project whether you have sufficient investible limit and funds to settle your planned transactions

(d) Transfer surplus funds from your CPF Investment Account to CPF Board

(e) Open CPF Investment and/or SRS Account online

(f) Open a Securities Trading Account with Online Access via OCBC Securities Private Limited (OSPL).

Click here for more information.

You can now track and manage your Retirement Portfolio via OCBC Online Banking for CPF Investment and SRS Accounts.

(a) View your CPF Investment Account and SRS Account balances, portfolio details and transaction history

(b) Make immediate, future dated or even recurring instructions on contributions to your SRS Account

(c) Use the CPF Investment Simulator to project whether you have sufficient investible limit and funds to settle your planned transactions

(d) Transfer surplus funds from your CPF Investment Account to CPF Board

(e) Open CPF Investment and/or SRS Account online

(f) Open a Securities Trading Account with Online Access via OCBC Securities Private Limited (OSPL).

Click here for more information.

You will need to have an existing account (Deposit/ Credit Card/EasiCredit) to activate Travel Insurance online for yourself and/or your family.

To activate TravelWise, you will need to:

• Fill up your particulars and your spouse's details (if applicable) and the number of children travelling on the same trip on the online application form.
• Provide information about your travel.
• Select the insurance plan you wish to purchase.
• Enter your promotional code (if you have any) to enjoy additional discount off your premium.
• Select the account for the premium amount to be debited from. Please ensure that the account you have selected has sufficient funds available.
• Click on the "preview" button to proceed.
• Once you have confirmed that all information provided is correct, click on "submit" to activate.
• Upon successful submission, your application for Travel Insurance is completed.

Yes. As long as you have not left Singapore you can apply.

Only immediate family members are covered. This includes you, your spouse (if applicable), and any number of children. Information on your spouse is compulsory if he/she is going on the same trip.

Coverage starts when you leave your home or workplace in Singapore to start a trip or when you receive confirmation of coverage (whichever occurs later). It ends on the expiry date specified in the Policy of Certificate of Insurance or 3 hours after you've arrived back in Singapore (whichever occurs first).

No. They need to apply for their own insurance.

As soon as you've successfully submitted your application and your payment is cleared, your TravelWise is activated. Please print out the acknowledgement page and policy guide for your reference.

No policy document will be sent to you. Please print out the acknowledgement page and policy guide for your reference.

You can contact our Customer Service Officers during office hours (Monday-Friday from 9am to 5pm) at +65 6248 2628.

You can call +65 6339 2155.

You can buy TravelWise under the family plan if your spouse and children are travelling together on the same trip. If your children are not travelling, you can choose to buy separate individual plans for yourself and your spouse.

No. The family plan under TravelWise is only offered to your immediate family members, i.e. your spouse and your legitimate children. Your extended family members, such as parents, parents-in-laws, siblings, relatives, etc, are not eligible to apply under family plan.

You (and your spouse) must be older than 18 years as at departure date. Your children must be unmarried and between 3 months and 18 years old (or up to 24 years old if still studying full-time in a recognised institution of higher learning) on the date you leave.

No. Your child must buy individual travel insurance for himself/herself.

Contact our Customer Service Officers at +65 6248 2628 from Monday to Friday, 9am to 5pm.

No. There are no refunds.

If you extend your trip, you can contact our Customer Service Officers at +65 6248 2628 from Monday to Friday (9am to 5pm). You can only extend your trip during the coverage period.

If you cancel your TravelWise, there is no refund of the premium.

The complete list of exclusions is found in the policy contract. Some general exclusions include pre-existing medical conditions, war and nuclear risk, terrorism caused by nuclear, chemical or biological means, suicide or self-inflicted injury, traveling against physician's advice, involvement in activities like riding or driving in any kind of race, big game hunting, motor sports, rock climbing, mountaineering, hunting, underwater sports, any airborne sports (whether suspension or not) and professional sports.

All you need is an existing savings or current account with us to. Once your application is approved, you can start making monthly fixed deposits to your Monthly Savings Account for a duration of 13, 24 or 36 months.

It’s up to you, really, but we do have minimums and maximum limits. If you’re applying for the account online, its minimum amount is 50 SGD each month. The maximum amount you can save each month is 5,000.00 SGD.

The first deposit will be made from your chosen savings or current account on the day you open your Monthly Savings Account. The next deposits will be made on the same date each month. If the date falls on a Saturday, Sunday or public holiday, the deposit will be made on the next business day.

If you make a withdrawal before the maturity date, we will take it to mean that you wish to close the account early. You will then receive the principal amount with early withdrawal interest on the accumulated savings on the date of the termination. We will then convert your Monthly Savings Account to a Statement Savings Account and you will have to pay a monthly account service fee of 2.00 SGD should the monthly average balance fall below 1,000.00 SGD.

You will receive a notification by post upon successful application of the Monthly Savings Account within the next 14 days.

You will need an existing account (Savings or Current) to facilitate the debiting of the initial deposit to your new Savings or Current account.

Upon successful account opening, you will receive a letter from the Bank. This letter will also provide you your new Savings or Current account number. Your new Savings or Current account will be link to Channels services once you have indicated on the online form.

If you close the newly opened account within 6 months of opening, there will be a charge of S$30 due to early account closure.

All you need is an existing savings or current account with us to. Once your application is approved, you can start making monthly fixed deposits to your Monthly Savings Account for a duration of 13, 24 or 36 months.

It's up to you, really, but we do have minimums and maximum limits. If you're applying for the account online, it's minimum amount is 50 SGD each month. The maximum amount you can save each month is 5,000.00 SGD.

The first deposit will be made from your chosen savings or current account on the day you open your Monthly Savings Account. The next deposits will be made on the same date each month. If the date falls on a Saturday, Sunday or public holiday, the deposit will be made on the next business day.

If you make a withdrawal before the maturity date, we will take it to mean that you wish to close the account early. You will then receive the principal amount with early withdrawal interest on the accumulated savings on the date of the termination. We will then convert your Monthly Savings Account to a Statement Savings Account and you will have to pay a monthly account service fee of 2.00 SGD should the monthly average balance fall below 1,000.00 SGD.

You will receive a notification by post upon successful application of the Monthly Savings Account within the next 14 days.

Hospital Accident Care is a plan that pays you up to S$350 in cash if you are hospitalized due to an accident. If you are admitted to an Intensive Care Unit, you receive up to S$700. The coverage lasts up to 730 days.

This plan is eligible to all OCBC customers who have a deposit account, Credit Card or EasiCredit account. You can also apply for Hospital Accident Care for your spouse and children.

You (or your spouse) must be between 21 and 59 years old. Insured children must be aged from 1 to 17 years old. This plan is automatically renewed up to age 65 years old for insured adults.

An insured child is covered at a lower limit, i.e. an insured child receives a daily cash benefit of S$200 if hospitalized due to an accident or S$400 if admitted to Intensive Care Unit (ICU). Coverage lasts for up to 730 days.

You can only apply for Hospital Accident Care for your spouse and children. Your relatives and friends can apply for Hospital Accident Care on their own if they are OCBC account holders.

Yes. Excluded occupations are: police force personnel, fire service personnel, civil defense personnel, CISCO personnel, military personnel, chauffeurs, tax/dispatch/heavy vehicle/delivery drivers, security officers/guards, diver, cabin crew or pilot and those involved in underground work or offshore work or operation.

No. You can only be covered under one Hospital Accident Care policy with OAC.

Contact Customer Service at 6248 2662 (Mon - Fri, 9am - 5pm).

Yes. This plan pays on top of your existing plan with the other insurer.

You can contact our Customer Service Officers at 6248 2662 from Monday to Friday, 9am to 5pm. Alternatively, you can email csbancassurance@oac.com.sg.csbancassurance@oac.com.sg.

First, you need to have an existing OCBC account. Then you need to:

• Enter your details and the details of the insured property in the form on the Apply Insurance page.

• Select the insurance plan you wish to purchase.

• Enter any promotional discount code if you have one.

• Select the account which will pay the premium (Make sure the account has enough money to pay the premium).

• Click on the Next to proceed, confirm details and click Submit.

We will send you the policy contract and documents 5 working days after we receive your application.

To make a claim, you can contact our Customer Service Officers at 6248 2628 from Monday to Friday, 9am to 5pm.

We automatically renew the policy every month. As long as the monthly premium can be paid from your designated account on the renewal date, the policy will be renewed.

SafeHOME protects your HDB/HUDC flat, private apartment or condominium from the following perils:

• Fire, lightning and explosion

• Bursting or overflowing of domestic water tanks or pipes

• Impact by road vehicles, aircraft or other aerial devices

• Earthquake, volcanic eruption, flood, windstorm and typhoon

• Theft by forcible and violent entry

• Riots, strikes, civil commotion and malicious damage

First, you need to have an existing OCBC account. Then you need to:

• Enter your details and the details of the insured property in the form on the Apply Insurance page.

• Select the insurance plan you wish to purchase.

• Enter any promotional discount code if you have one.

• Select the account which will pay the premium (Make sure the account has enough money to pay the premium).

• Click on the Next to proceed, confirm details and click Submit.

You can only apply for SafeHOME if the property to be insured is owned by you or your parents.

No.

We can only start insurance up to 30 days from application.

We will send you the policy contract and documents 5 working days after you've applied.

There are no age criteria to apply SafeHOME. The benefits on Worldwide Personal Accident, however, will be automatically terminated when you turn 70 years old.

To make a claim, you can contact our Customer Service Officers at 6248 2628 from Monday to Friday, 9am to 5pm.

We automatically renew the policy every year. As long as the annual premium can be paid from your designated account on the renewal date, the policy will be renewed.

Unlike many 'average loss' policies on the market today, a first-loss policy covers you for what you actually lose, up to the amount insured. For example, let's say you have a $30,000 SafeHOME policy. If you're robbed and the thieves take $40,000 worth of goods, the policy will pay you the full $30,000. In contrast, an 'average loss' policy considers the total value at risk, calculates it ($30,000/$40,000 * $30,000) and pays you only $22,500.

SafeHOME can cover private apartments and condominium units. It does not cover any other private property homeowners (such as terrace, semi-detached, landed-properties, etc).

Yes. It covers the building structure, renovations, fixtures and fittings as well as household contents.

Yes. The coverage under the Personal Liability and the Personal Accident benefits is restricted to you (as the insured) and/or your spouse ONLY. No one else is covered. If you are single, then only you are covered.

By payment in cash, reinstatement, replacement or repair against loss or damage. Payment covers losses up to the Sum Insured.

Yes. The full value of these items up to an amount not exceeding S$2,500 is covered. The loss or damage must be caused by any of the insured perils and occur in the Building.

Yes. Up to a limit of S$500.

Yes. The TCM practitioners must be legally registered with and licensed by the Traditional Chinese Medicine Practitioners Board in Singapore.

No. Medical expenses are paid only for injuries caused by any of the insured perils and while in the home.

It depends. Refund are calculated as follows:

a) 1-14 days (Free-look period): Full refund

b) Within 3 months: 60% of the annual premium

c) 3 months or more: No refund

No premium will be refunded if a claim has been made on the policy.

There is no maximum limit for extra coverage.

Yes, because SafeHOME provides protection on both the building and home contents. It also offers other extended benefits.

No. If you have 2 home insurance plans with OAC, we pay the claims from the policy that gives you a better compensation.

Yes, because SafeHOME provides protection on both the building and home contents. It also offers other extended benefits.

If you have an existing home insurance plan with another insurance company, OAC and the other insurance company will share the loss in proportion to the sum insured.

You (and/or your spouse) are covered up to the limits for Worldwide Personal Liability for any mount that you must legal pay to anybody, including friends and family members who do not stay in the same household.

You are not covered for anybody, including friends and family members, who stay in the same household.

You can contact our Customer Service Officers at 6248 2662 from Monday to Friday, 9am to 5pm. Alternatively, you can email csbancassurance@oac.com.sg.

SeniorCare is a personal accident plan designed for people from 40 to 69 years old. Benefits cover:

• Accidental disablement

• Accidental death

• Common injuries

• Daily accident hospital income.

If you have an OCBC Credit Card, deposit account or EasiCredit account you – as well as your spouse - can apply for SeniorCare.

SeniorCare is only available to people from 40 to 69 years old. It is automatically renewed until the insured reaches 80 years old.

You can only apply for SeniorCare for your spouse.