| Mobile Banking Services – General |
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| Mobile Banking Services – For GPRS Access |
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| Mobile Banking Services – General - Answers |
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| 1: | What does OCBC Mobile Banking offer? |
| | | Ans: OCBC Mobile Banking offers you a new channel to bank on the go through your mobile phone where you can easily manage your bank accounts and perform selected Internet Banking transactions such as enquire on your account balances, transfer funds, pay your bills and view your recent transaction history.
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| 2: | Why should I use OCBC Mobile Banking? |
| | | Ans: OCBC Mobile Banking offers 24-hour access to your accounts everyday. It is fast and convenient, allowing you to perform your transactions anywhere and anytime.
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| 3: | What phones can be used for login to Mobile Banking? |
| | | Ans: This service is available to OCBC Internet Banking Customers who own a GPRS enabled mobile handset which has GPRS activated within, and also an i-mode® handset equipped with Doja version 2.5. View list of supported handset models.
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| | | Ans: You can login instantly to the mobile services using your Internet Banking Access Code and PIN on your mobile phone.
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| 5: | How do I get the Access Code and PIN? |
| | | Ans: If you do not have an Internet Banking Access Code and PIN, you can get them at any OCBC ATM or visit any bank branch to apply. |
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| 6: | Are there any bank charges to use Mobile Banking? |
| | | Ans: No, it is free of charge. However standard transactional fees for some banking services may apply.
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| 7: | I have forgotten my PIN. |
| | | Ans: Visit any OCBC ATM and re-apply for your Internet Banking PIN. |
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| 8: | I have problems logging in. |
| | | Ans: To login to secured banking, you will need to ensure that your phone is equipped with either
- Doja version 2.5 (for i-modeâ handsets only)
- or GPRS (for any other handsets),
and is on our list of supported handset models.
You can also access our general product information pages, with any handset which is GPRS or i-mode® enabled @ mobile.ocbc.com.
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| 9: | How does the bank ensure that Mobile Banking is safe? |
| | | Ans: We use the highest level of encryption available today to ensure that your account information and instructions are safe. As good security practice, we strongly recommend that you close your phone browser and clear your browser cache after every logout.
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| 10: | How to I protect my PIN? |
| | | Ans: You should keep your PIN secret, do not reveal it to anyone. We recommend changing your PIN periodically and do not re-use previous numbers.
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| 11: | What should I do if there is a discrepancy in my account? |
| | | Ans: Please contact us immediately at 1800 363 3333 for assistance.
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| Mobile Banking Services – For GPRS Access - Answers |
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| 1: | How to download the OCBC Bank login application? |
| | | Ans: Please check that GPRS is enabled on your handset. Once enabled, enter the URL: mobile.ocbc.com on your browser.
Alternatively, you can visit the OCBC mobile portal via your mobile handset service provider portal. i.e. M1 Miworld, Singtel IDEAS, StarHub Gee!.
To login to secured banking, you will need to do a one time download of the mobile banking application by clicking onto [1] My Accounts Login, whilst on URL: mobile.ocbc.com.
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| 2: | What do I need to do to login when I want to do secured banking? |
| | | Ans: Each time you need to login to secured banking, you will need to activate the application from your handset menu (usually where your collections and games are stored).
Once you are on the login page, you can login simply using your Internet Banking Access Code and PIN on your mobile phone.
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| 3: | What phones are supported? |
| | | Ans: View the list of supported handset models.
You can also access our general product informational pages, with any handset which is GPRS or i-mode® enabled @ mobile.ocbc.com.
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| 4: | How to set up GRPS on your mobile phone? |
| | | Ans: To activate GPRS services on your handset, please check with your respective mobile handset service provider for set up details.
Once GPRS is activated, please set GPRS settings as follows:
- For M1 customers, please set GPRS settings to Sunsurf mobile
- For Singtel customers, please set GPRS settings to IDEAS Internet
- For Starhub customers, please set GPRS settings to Gee! 3G/GPRS
See installation guides for more information on downloading the application.
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| 5: | Where do I access the OCBC mobile portal? |
| | | Ans:
Once GPRS is enabled, you can enter the URL: mobile.ocbc.com on your browser.
Alternatively, you can visit the OCBC mobile portal via your mobile handset service provider portal. i.e. M1 Miworld, Singtel IDEAS, StarHub Gee!.
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| 6: | Why do I see “Error” when trying to download or login to the application? |
| | | Ans: 1) Please check if your handset is in the supported list.
2) Please check if your GPRS settings are correct.
3) Please check if your phone has Java version 2.0 and VeriSign Class 3 Certificate.
See installation guides for more information on downloading the application.
Should the problem persists, please contact your mobile handset service provider directly.
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| 7: | I have a 3G/GPRS phone that is in the list of supported phones, but I cannot seem to be able to login? |
| | | Ans: Please check to ensure that you have enabled 3G/GPRS and Java settings on your mobile phone. Under security, also ensure that your phone has a VeriSign Class 3 certificate.
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| 8: | Do I need to subscribe to a particular mobile handset service provider so that I can access OCBC Mobile Banking service? |
| | | Ans: No. The OCBC Mobile Banking service is available to all 3 local telecommunication service providers. As long as you have subscribed to GPRS service from any of these mobile handset service providers (i.e., M1, Singtel Starhub), you will be able to access our service.
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| 9: | My phone is in the list of supported phones, but why can't I download the login application? |
| | | Ans: Please check to ensure that the phone's 3G/GPRS and Java settings are correct. Also check your security settings for VeriSign Class 3 certifcate.
For security reasons, the phones requires the certificate to download the application.
Please contact your phone manufacturer to have the certificate installed in your phone. |
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| 10: | I have downloaded the OCBC Bank login application successfully on my BlackBerry device, but why do I encounter error after logging in with my Access Code and 2FA? |
| | | Ans: Please check that you have set "Internet Browser" as the default browser on your BlackBerry device.
To configure:
a) Go to "Menu > Options"
b) Select "Advanced Options"
c) Select "Browser"
d) For "Default browser configuration", select "Internet Browser" |
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| 11: | Why can't I login when I accessed mobile.ocbc.com on my BlackBerry Internet Browser? |
| | | Ans: Please check that you have enabled JavaScript on your BlackBerry Internet Browser.
To configure:
a) Go to "Menu > Internet Browser"
b) Click on "Menu > Options"
c) Select "Browser Configuration"
d) Check "Support JavaScript" and "Allow JavaScript popups".
You are advised to clear your browser cache before entering URL mobile.ocbc.com. To clear cache, go to "Menu > Internet Browser > Options > Cache Operations > clear Content Cache & Cookie Cache". |
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