Ans: Under the family plan, only immediate family members will be covered. This includes the applicant, his/her spouse (where applicable), and any number of child(ren). Information of the applicant's spouse is compulsory if the spouse is traveling on the same trip.
When would the cover commence and end for each trip?
Ans: The period of cover shall commence from the time the Insured Person leaves his/her home or workplace in Singapore for the sole purpose of commencing a trip or upon confirmation of cover whichever occurs later and shall terminate upon the expiry date specified in the Policy of Certificate of Insurance or within 3 hours upon Insured Person’s arrival in Singapore whichever occurs first.
How soon can my Travel Insurance application be activated?
Ans: Your application for TravelWise will only be completed and activated when you have successfully submitted your application and your payment transaction is successful. Please print out the acknowledgement page and policy guide for your reference.
Who can I contact if I wish to make changes or to cancel my previous application?
Ans: You can contact our Customer Service Officers at Overseas Assurance Corporation Ltd during office hours (Monday-Friday from 9am to 5pm) at (65) 6248 2628.
Can I buy the Travel Insurance for my family members?
Ans: You can buy TravelWise under the family plan if your spouse and child(ren) ARE travelling together on the same trip.
If your child(ren) is/are not travelling, you can choose to buy separate individual plan for yourself and your spouse.
Can I buy the Travel Insurance for my extended family members, such as my parents, parents-in-laws, siblings and relatives?
Ans: The family plan under TravelWise is only offered to your immediate family members, i.e. your spouse and your legitimate children. Your extended family members, such as parents, parents-in-laws, siblings, relatives, etc, are not eligible to apply under family plan.
Are there any age criteria to activate Travel insurance?
Ans: The insured adult (i.e., you and your spouse) must be aged above 18 years as at departure date. Your children must be unmarried and aged above 3 months old but less than 18 years old (or up to 24 years old if still studying full-time in a recognised institution of higher learning) as at departure date.
Ans: To make a claim, you can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2628 from Monday to Friday, 9am to 5pm.
Ans: If you extend your trip, you can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2628 from Monday to Friday (9am to 5pm). Please take note extension of your trip is only allowed during the period of cover.
Ans: The comprehensive list of exclusions applicable is found in the policy contract. Some general exclusions include pre-existing medical conditions, war and nuclear risk, terrorism caused by nuclear, chemical or biological means, suicide or self-inflicted injury, traveling against physician's advice, involvement in activities like riding or driving in any kind of race, big game hunting, motor sports, rock climbing, mountaineering, hunting, underwater sports, any airborne sports (whether suspension or not) and professional sports.
