| 1: | How do I activate Travel Insurance? |
| | | Ans: You need to have an existing account (Deposit/ Credit Card/EasiCredit) to activate Travel Insurance online for yourself and your family.
To activate TravelWise, you need to:
• Fill up your particulars, your spouse's details (if your spouse is also travelling with you) and the number of your children travelling in the same trip on the online application form.
• Provide information about your travel.
• Select the insurance plan you wish to purchase.
• Enter your promotional code, if you have any, to enjoy additional discount off your premium.
• Select the account for the premium amount to be debited from. Please ensure that the account selected has sufficient balance for premium debiting.
• Click on the "preview" button to proceed.
• Once you have confirmed that all information provided is correct, click on "submit" to activate.
• Upon successful submission, your application for Travel Insurance is completed.
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| 2: | I am leaving tonight. Can I apply for Travel Insurance now? |
| | | Ans: Yes, you can apply as long as you have not departed from Singapore. |
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| 3: | Who can be covered under the family plan? |
| | | Ans: Under the family plan, only immediate family members will be covered. This includes the applicant, his/her spouse (where applicable), and any number of child(ren). Information of the applicant's spouse is compulsory if the spouse is traveling on the same trip. |
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| 4: | When would the cover commence and end for each trip? |
| | | Ans: The period of cover shall commence from the time the Insured Person leaves his/her home or workplace in Singapore for the sole purpose of commencing a trip or upon confirmation of cover whichever occurs later and shall terminate upon the expiry date specified in the Policy of Certificate of Insurance or within 3 hours upon Insured Person’s arrival in Singapore whichever occurs first. |
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| 5: | Can I apply Travel Insurance online for my friends? |
| | | Ans: No. They need to apply for insurance themselves - separately. |
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| 6: | How soon can my Travel Insurance application be activated? |
| | | Ans: Your application for TravelWise will only be completed and activated when you have successfully submitted your application and your payment transaction is successful. Please print out the acknowledgement page and policy guide for your reference. |
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| 7: | When can I receive my policy? |
| | | Ans: No policy document will be sent to you. Please print out the acknowledgement page and policy guide for your reference. |
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| 8: | Who can I contact if I wish to make changes or to cancel my previous application? |
| | | Ans: You can contact our Customer Service Officers at Overseas Assurance Corporation Ltd during office hours (Monday-Friday from 9am to 5pm) at (65) 6248 2628. |
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| 9: | Who can I contact if I need Travel and Medical Assistance? |
| | | Ans: For Travel and Medical Assistance, you can call (65) 6339 2155. |
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| 10: | Can I buy the Travel Insurance for my family members? |
| | | Ans: You can buy TravelWise under the family plan if your spouse and child(ren) ARE travelling together on the same trip.
If your child(ren) is/are not travelling, you can choose to buy separate individual plan for yourself and your spouse. Activation can be done via the following method:
1) You and your spouse can login to your own Internet Banking to activate the TravelWise.
2) If your spouse does not have an Internet Banking, he/she can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2699 from Monday to Friday (9am to 5pm).
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| 11: | Can I buy the Travel Insurance for my extended family members, such as my parents, parents-in-laws, siblings and relatives? |
| | | Ans: The family plan under TravelWise is only offered to your immediate family members, i.e. your spouse and your legitimate children.
Your extended family members, such as parents, parents-in-laws, siblings, relatives, etc, are not eligible to apply under family plan. However, if your extended family members are OCBC account holders, they can activate individual TravelWise for themselves via Internet Banking or contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2699 from Monday to Friday (9am to 5pm).
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| 12: | Are there any age criteria to activate Travel insurance? |
| | | Ans: The insured adult (i.e., you and your spouse) must be aged above 18 years as at departure date.
Your children must be unmarried and aged above 3 months old but less than 18 years old (or up to 24 years old if still studying full-time in a recognised institution of higher learning) as at departure date.
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| 13: | Can I buy Travel insurance for my child who is above 18 years old and not studying full-time? |
| | | Ans: No. Your child must buy individual travel insurance for himself/herself. |
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| 14: | How do I make a claim? |
| | | Ans: To make a claim, you can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2628 from Monday to Friday, 9am to 5pm. |
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| 15: | If I shorten my trip, do I get refund of the premium? |
| | | Ans: If you shorten your trip, there is no refund of the premium. |
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| 16: | What do I do if I extend my trip? |
| | | Ans: If you extend your trip, you can contact our Customer Service Officers at Overseas Assurance Corporation Ltd at 6248 2628 from Monday to Friday (9am to 5pm).
Please take note extension of your trip is only allowed during the period of cover.
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| 17: | If I cancel my Travel Insurance, do I get refund of the premium? |
| | | Ans: If you cancel your TravelWise, there is no refund of the premium. |
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