If you have any queries, problems, grievances, disputes or claims relating to or arising out of the use of OCBC Internet Banking service, you may call any of our Customer Service Officers on 1800 363 3333. They are available to attend to you daily from 8a.m to 10p.m and will advise on the immediate steps to be taken by you and/or actions that we will take. Alternatively, you may send us an email by completing the feedback form at www.ocbc.com and we will try to respond to you within 24 hours provided we receive your notification during business hours and the following day is not Sunday or a public holiday, in which case we will reply on the next business day.
DISPUTE RESOLUTION
We are committed to providing you with quality service. We will promptly attend to any claim or dispute which you may have in respect of or arising out of OCBC Internet Banking Service. Without prejudice in any way to either party's right to take immediate steps to seek urgent relief before a Singapore court or the right to seek legal redress, we will immediately investigate any claim/dispute brought to our attention and will attempt to revert to you within seven (7) working days from the date of receipt of notification. Soon thereafter, we will consult you in good faith with a view to reaching a quick and amicable resolution of the matter, satisfactory to both parties.
UNAVAILABILITY OF INTERNET BANKING
In the event that OCBC Internet Banking Service is unavailable, you are encouraged to perform your transactions via OCBC eLobbies, OCBC Phone Banking and/or visit any of our branches.
Updated as of October 2003.
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