We are upgrading our system to serve you better. Please note that Velocity@ocbc will not be available from Saturday, 4 September 2010 5pm to Sunday, 5 September 2010 3am. We apologise for any inconvenience caused.
2. MASKING OF DIGIPASS SECURITY CODE (16 AUGUST 2010)
In our continual efforts to enhance the user experience of Velocity@ocbc, we will be introducing an additional security feature.
With effect from 16 August 2010, the user’s Digipass Security Code will be ‘masked’ on-screen. This is to prevent the security code from being visible to possible on-lookers around the user’s computer screen.
CURRENT SCREEN
NEW SCREEN
3 . MOZILLA FIREFOX® 3.6.3 NOW CERTIFIED FOR VELOCITY@OCBC (9 JUNE 2010)
We are pleased to inform that Mozilla Firefox® browser version 3.6.3 is now certified for use with Velocity@ocbc.
For your convenience, Velocity@ocbc is supported on the following key browser platforms :
ü Microsoft® Internet Explorer (IE) Versions 6.0, 7.0 or 8.0 with Java Runtime (JRE) 1.6 Plugin ü Mozilla Firefox® Version 3.x up to 3.6.3 with Java Runtime (JRE) 1.6 Plugin
To ensure maximum compatibility, it is advisable to use the above browser platforms and withhold any browser updates until it has been certified for use.
Do continue to watch this space for our updates on supported browser platforms!
4. SECURITY ADVISORY (MAY 2009)
Security Alert on Malicious Trojan (Banker) in Circulation
It has come to our attention that there is a new Trojan in circulation on the internet. This malicious program infects your computer and at the login stage, is able to steal your Velocity@ocbc login information such as your User Name, Password and Organisation ID.
When you attempt to log in to Velocity@ocbc from an infected computer, the Trojan will present to you a page that looks like the Velocity@ocbc login page. Your browser may hang for a period of time and trick you into entering your login details multiple times. The Trojan will then capture the information and send it to the culprit.
The URL to OCBC Bank’s official website is http://www.ocbc.com/. We advise our customers and other members of the public to only log in through this URL.
If you experience the following while on the site:
a. Multiple prompting to enter your login information
b. Your computer hangs for a period of time
c. Indications of suspicious activities in your Velocity@ocbc account, i.e. Adding of Beneficiary unknown to you or unauthorised 3rd Party Funds Transfer to an unknown account.
DO NOT proceed with your online banking activities but alert us immediately by calling (65) 6538 1111.
If you do suspect that your computer may be infected :
Free online antivirus/anti-malware removal tools are available at the following websites : http://vil.nai.com/vil/content/v_157491.htm
We advise our customers to be cautious when accessing the internet. These are some of the precautionary measures that you can take :
Protecting your information has always been our priority. To learn more about our privacy and security policies as well as other useful information about online security and tips on protecting yourself from fraud, please visit www.ocbc.com/personal-banking/tools%20and%20info/Toi_Poc_SecPriPolicy.shtm.
5.TWO-FACTOR AUTHENTICATION (2FA)
With effect from 9th July 2007, all Velocity@ocbc customers are required to use the new Digipass for login to Velocity@ocbc.
If you have not received your new Digipass, please contact us at (65) 6538 1111.
New Digipass
The Two-factor Authentication (2FA) process is designed to provide additional security for customers on Velocity@ocbc, our online business banking service. 2FA is a security process in which the User provides two means of identification. One is typically a physical token (e.g. Digipass) which generates a security code. The other is typically something memorised (i.e. USER NAME, PASSWORD, ORGANISATION ID). Used in combination, these two factors provide greater peace of mind in performing banking transactions over the Internet.
Since the inception of Velocity@ocbc in 2001, Authorisers have been approving transactions online using the Digipass. In this 2FA exercise, we will be issuing new Digipasses to all Users of Velocity@ocbc.
For more information about 2FA, click here.
Please note that the Bank will NOT require you to activate your Two-factor Authentication via email.
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